Hotel Operations Trainer

Hotel Operations Trainer

American Cruise Lines is seeking a flexible and dynamic individual to deliver training for hotel, restaurant, housekeeping, and hospitality staff at our Training Center in Salt Lake City, UT and at various locations around the country on board our fleet of ships. Our ideal candidate should be experienced in the Hospitality industry, and be familiar with basic fine dining standards, housekeeping standards, customer service, standard operating procedures, and other related areas. This candidate must be able to work autonomously as well as in conjunction with home office goals and directives.

We are committed to providing a highly personalized, creative, and enjoyable learning environment for our Crew Members. We strive to teach and maintain the highest levels of service quality and customer satisfaction. Training new and current crew members will be challenging and rewarding. This position provides a great opportunity to play an essential role in the personal development of our team and contribute to the continued success of American Cruise Lines.

Responsibilities:

• Conduct in-person training sessions for administration, middle management, and front-line employees.
• Analyze the effectiveness of training and workshops to the employees and develop appropriate modification if needed.
• Collaborate with the company's management to identify training needs and schedule appropriate training sessions for employees.
• Monitor systems to ensure employees are performing their responsibilities according to the training.
• Ensure the compliance of the company's employees to cooperate with standards and procedures during training sessions.
• Provide support and mentoring for new employees while conducting an evaluation and identifying sections where improvements are needed.
• Cultivate and inspire employees to have a never-ending appetite for learning to broaden their knowledge.
• This position reports directly to the Training Department Manager.

Qualifications:

• Proven experience as corporate trainer or similar role.
• Strong organization and time-management skills to prioritize, delegate tasks and set goals for productivity.
• Creative and problem-solving skills to invent new ways to accommodate the learning needs of contemporary learners.
• Effective communication (verbal and written) and interpersonal skills to inspire and engage learners.
• Good research skills to perform advanced and analytical research to find reliable and relevant content for the learner.
• High empathy skills and understanding of effective teaching methodologies and the willingness to keep abreast of new techniques in teaching.
• A minimum of bachelor's degree (BSc) in education, business, finance, Human Resources (HR) or other related discipline.
• Working knowledge in computer applications (e.g., Microsoft Office, Teams, Zoom).
• Certification through the American Society for Training and Development (ASTD) preferred.

Work Environment:

• Ability to work in-person at our Training Center in Salt Lake City, UT.
• Must be able to travel to the Training Center in Connecticut, or various locations around the country on board our fleet of ships, as needed to conduct training sessions.
• Required travel typically 5-10% of the time; however, additional travel may be required based upon company needs and time of year.
• Must be able to work in a fast-paced environment with a demanding time schedule.

Work Schedule:

• Typical schedule (during peak training season); 4-day -10-hours per week (40 hours per week), with one required weekend per month.
• Working schedule can fluctuate based on company or fleet needs; ability to be flexible is a must.