Director of Warehouse Operations

Location: Georgia

Position: Director of Warehouse Operations

Reporting To: SVP of Logistics

Our client is a global leader in multi-product home décor providing more than 60 years’ experience in the industry. They are experts in design, development, sourcing, supply chain efficiencies, customer service, e-commerce fulfillment and sales. They offer exceptional service to retail partners while responding quickly to the ever-changing needs of the marketplace. As a Director of Warehouse Operations, you will be a decisive decision-maker with demonstrated success in making timely and informed decisions to keep the organization moving forward.

Responsibilities:

·        Work closely with all supply chain operation, finance, and sales teams under the guidance of the executive leadership.

·        Identify internal process issues to improve service and cost reduction.

·        Optimize warehouse and distribution processes.

·        Ensure product supply meets customer demand through the management of inventory. Processes. Own order exceptions and ensure timely delivery for urgent customer requests.

·        Be on the warehouse floor at all times observing and communicating with employees.

·        Responsible for building and sustaining a favorable safety, engagement, and efficiency culture.

·        Oversees inventory control, order management, packing, QA, picking, and pre-pack operations.

·        Collaborates with sales and PO departments to ensure merchandise availability and establishes desired inventory threshold to meet demand.

·        Ensure that all inventory is maintained and accurately reported throughout the network.

·        Partner with side leaders to forecast labor needs and schedule shift coverage to meet demand.

·        Apply 5S/Process Excellence/Lean Methodology to increase the effectiveness.

·        Develop a “cost to serve” database for each warehouse and 3PL.

·        Provide project management support for onboarding additional TNC warehouses and new 3PL partners.

·        Create and maintain SOPs.

·        Create RFI, RFP, and RFQs.

·        Perform ROI, P&L, & operational analysis.

·        Assist with developing new processes while providing insight and feedback to help move the company forward.

·        Work cross-functionally with other departments to assist with achieving company goals.

·        Be a People Leader.

·        Bring a teacher mentality to our team and look to push our team in the right direction.

Qualifications:

·        OSHA Compliance

·        Six Sigma (Green Belt) and Kaizen Projects.

·        Inventory Accuracy and Location Accuracy % are at or above industry standards.

·        Drive QA standards via the implementation of KPIs and SOPs.

·        Weighted Cost per Unit.

·        All-in Cost per Unit.

·        Service Fill Rate Percentage.

·        Safety Initiatives

·        RFP and execution of WMS, 3PL, and additional warehouses

·        Strategic Savings via long-term projects and vertical integrations

·        Ability and desire to stay ahead by finding new ways to enhance the customer experience.

·        Be a curious-minded individual who solves business problems by tackling key challenges immediately.

·        Work closely with HR and Other Leadership on developing and growing your team and scope.

·        Finding new ways to maintain customer satisfaction when shipments are delayed or running behind schedule.

·        Showed success in making timely and informed decisions that keep the organization moving forward.

Education & Experience:

·        Bachelor's or master’s degrees in supply chain management, warehousing, fulfillment, economics, business administration, project management, or a similar field..

·        Bilingual-English/Spanish

·        5+ years of experience or technical background in WMS.

·        Knowledge of ERP and TMS is preferred.

·        5+ years of experience in an industry-related field.

·        Experience in creating data, analyzing metrics, and data-driven decision-making.

·        Proven ability to design and execute a supply chain strategy.

·        Strong negotiation and interpersonal skills.

·        Strong written and oral communication skills.

·        Up to 10% travel required.

·        Curious mindset with proactive and robust analytical and organizational skills.

·        Excellent multitasking and time management skills are needed.

·        Manage carriers and vendors with expected timelines and proposal management.

·        Work and create strong relationships with internal and external stakeholders.

·        Ability to discuss and execute ROIs and business proposals.

Compensation & Benefits:

·        Salary: $145,000 up DOE

·        Medical

·        Dental

·        Vision