Network Support Specialist II - Full-time / Part-time

Job Title: Network Support Specialist II
Location: Savannah State Recruiting Loc
Regular/Temporary: Regular
Full/Part Time: Full-Time
Job ID: 260280
About Us

Savannah State University established in 1890, is the first public historically black college or university in the state of Georgia and the first institution of higher learning in the city of Savannah. The university's students select majors from four colleges — Business Administration, Education, Liberal Arts and Social Sciences, and Sciences and Technology. The campus is by far the most picturesque in the state of Georgia. The moss-laden sweeping oak trees, expansive marsh and historic architecture create a resplendent yet tranquil atmosphere. Beneath the beauty and splendor is a vibrant residential campus bursting at the seams with the vim and vigor of quality collegiate life: relevant academic majors, engaging lectures, cutting-edge research, quality student-faculty engagement and a nurturing environment.

Job Summary

The Network Support Specialist II position provides support for the network infrastructure in the local area network.

Responsibilities

Provides support in a timely fashion through help desk requests and by servicing emergency callsConfigure and install Cisco networking equipmentConfigure and install Cisco VOIP equipmentConfigure and install Cisco Video Surveillance SystemsProvide technical support for the academic and administrative computingUpdate networking equipment with the latest security patchesTroubleshoot and resolve network connectivity issuesImplement and maintain life safety devices (Call boxes, Call towers)Maintain UPS’s, and other network equipmentMonitors network utilization and develops implementation plans for new systemsServes as a member of a team that provides application and hardware deployment services to the universityWill work on activities through Helpdesk software and will support and troubleshoot network problems, voice problems and video surveillance problemsOn a weekly basis, interacts with vendors, faculty, and staff to carry out the objectives of the positionMust stay current with the technological advances in networking that will help to facilitate problem resolutionMay be directed to perform job related tasks other than those specifically delineated in this description

Required Qualifications

Bachelor’s degree or Associate degree with two years of experience in Information Technology related fieldMust have strong application, troubleshooting, and analytical skills

Preferred Qualifications

Demonstrated experience and exposure in the security arena dealing with security-related issues a plusIndustry certifications (Cisco, Microsoft, etc.) in networking, security, etc.

Knowledge, Skills, & Abilities

Knowledge of university policies and proceduresKnowledge of computers and job-related software programsKnowledge of computer hardware, software, and peripheral equipment installationKnowledge of work tracking or ticketing systemKnowledge of IT principles and their relationship to departmental needsSkill in decision making and problem solvingSkill in oral and written communicationSkills in Configuring and installing IT equipment

Apply Before Date

For best consideration apply by September 8, 2023. The position is open until filled.

Contact Information

For technical support, please call OneUSG Connect Support at (877) 251.2644, or by email at oneusgsupport@usg.edu.

Conditions of Employment

Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Savannah State University, as determined by Savannah State University, its sole discretion, confirmation of the credentials and employment history reflected in your application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test. Offers are made expressly subject to the applicable federal and state laws, to the statutes, rules and regulations of this institution and to the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity

Savannah State University is an equal employment, equal access, and equal educational opportunity and affirmative action institution. It is the policy our institution to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, AREA, ADA, E.O. 11246, and Rev. Proc. 75-50). Savannah State University is an Affirmative Action/Equal Opportunity Institution. For questions or more detailed information regarding this policy please contact the Savannah State University, Office of Human Resources at . Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Office of Human Resources at .