Success Coach- Mayor's Scholar Program (MSP)

About Baltimore City Community College
Founded in 1947, Baltimore City Community College (BCCC) is comprehensive, urban institution accredited by the Middle States Commission on Higher Education. The College’s campus is located in West Baltimore and courses are offered throughout the City. With its broad range of degree, certificate, and continuing education programs, affordable tuition, and extensive outreach, BCCC offers educational opportunities to the citizens of Baltimore City and throughout the state of Maryland. BCCC serves over 7,500* students annually, providing credits that transfer to four-year colleges and universities as well as workforce training leading directly to job placement. The College is proud of the fact that over 50 nations are represented within the student body.

* Based on the annual unduplicated credit and non-credit headcount for FY 2023.
Requisition Number: 2024-039
Posting Start Date: 3/26/2024
City: Baltimore
State: MD
Minimum Education: Bachelors
Additional Documentation: YES
Compensation: Commensurate with Experience
Success Coach- Mayor's Scholar Program (MSP)Description/Job SummaryOverview of Position:

The MSP Student Success Coach is part of the team that promotes a positive and successful learning experience for students. In an effort to increase student retention, success, and completion, coaches will provide an extremely high level of customer service and support to students in the Mayor's Scholars Program with the knowledge and skills necessary to assist individuals through the application of positive behaviors, helping students become more academically successful.

Responsibilities/DutiesEssential Responsibilities:

To support students of the Mayor's Scholars Program (MSP) for successful completion of the program, including mentoring and advising.

Knowledge, Skills & Abilities (KSA)

• Knowledge of current technology (word processing, databases, presentations, and spreadsheet software) including Microsoft Office applications, internet savvy, and social media applications.
• Ability to manage a caseload of 50-70 students.
• Ability to relate to a diverse population and to analyze problems, identify solutions and take appropriate action; resolve problems using independent judgment and decision making processes.
• Ability to multitask, organize, prioritize, and follow multiple projects and tasks through to completion with attention to detail. Ability to conduct workshops, seminars, and training.
• Ability to work independently while contributing to the team environment.
• Ability to collect and use data analyses to summarize information and develop insight into the effectiveness of various intervention strategies.

Required Qualifications

• Bachelor's Degree.
• Combination of education and/or experience demonstrating comparable knowledgeable, skills and abilities.
• One year of experience in advising, coaching or counseling young adult learners in a education setting.

Preferred Qualifications

• Master's Degree
• One year experience providing college access and retention services to recent high school graduates, who are first generation college students.
  
• Bilingual (English - Spanish) communication skills.

BCCC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Applicants needing accommodation for any part of the application and/or hiring process should request the accommodation from The Office of Human Resources office by contacting us at 410-209-6007.

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