Insurance Customer Service Representative

Join Sheridan Agency LLC, an enthusiastic insurance agency dedicated to providing top-tier service in the heart of Lexington, Michigan. We are a team that prides itself on strong community bonds and personalized insurance solutions. With no remote work option, our centralized office fosters a collaborative and welcoming environment where every team member's contribution is valued.

If you're passionate about customer service and seek a role where you can make a real difference in people's lives, Sheridan Agency LLC is the place for you. Become our Insurance Customer Service Representative and be a pivotal part of building lasting client relationships that are rooted in trust, care, and expertise. Apply now!

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Flexible Schedule

Evenings Off

Career Growth Opportunities

Mon-Fri Schedule

Life Insurance

Client Support: Provide courteous and efficient assistance to clients, addressing inquiries, and resolving issues with professionalism.

Policy Management: Update client information, process policy changes, and assist in claims processing as needed.

Customer Interaction: Communicate with clients via phone, email, or in-person to ensure their insurance needs are met and expectations are exceeded.

Documentation: Maintain accurate records of client interactions, transactions, and policy details for reference and compliance purposes.

Problem-Solving: Identify and resolve customer concerns, escalating complex issues to the appropriate channels when necessary.

Licensing: Possess or willing to obtain required insurance licenses within the specified timeframe.

Customer Service Skills: Strong interpersonal skills and a genuine desire to assist and support clients.

Detail-Oriented: Ability to manage and organize complex information accurately.

Team Collaboration: Work effectively with colleagues to achieve common goals and provide seamless customer service.

Adaptability: Thrive in a fast-paced environment, handling various tasks while maintaining a positive attitude and professionalism.

Professionalism: Represent Sheridan Agency LLC with integrity, professionalism, and a commitment to excellence.