Dispatcher

Description:

Summary of Responsibilities:

The Dispatcher is responsible for simultaneously operating a multi-channel radio console and a multi-line telephone, while maintaining computer-aided dispatch systems and other computer systems. Responsible for receiving, coordinating and disseminating critical information from various sources and maintaining radio contact with mobile/field units to monitor response, progress and any needed support. This position works in the communications center of the police station which is responsible for answering emergency calls in a 24/7 operation.

Requirements:

Essential Duties and Responsibilities:

• Monitor telephones and radio in the communications center, answers all incoming calls and ascertains nature of call, gathers all necessary information to transmit or relay.
• Dispatch for emergency responses, contact all required personnel and other local concerns in the event of an emergency situation and insures the presence of reserve units by contacting personnel designated for call-back.
• Maintain log on radio and telephone communications, location of personnel and equipment.
• Operate radios as needed to assist in radio communications.
• Compose, type and edit correspondence, reports, memoranda and other material requiring judgment as to content, accuracy and completeness.
• Perform other duties as assigned.

Education and Experience:

• Must possess a high school diploma or GED.

Knowledge, Skills and Abilities:

• Knowledge of dispatch methods and procedures used by police, fire and medical.
• Knowledge of spelling, grammar and punctuation required to compose and proofread written documents.
• Skill in communicating clearly, concisely and effectively, both orally and in writing.
• Ability to multi-task and prioritize.
• Ability to operate a variety of communications and telecommunications equipment.
• Ability to type 35 words per minute.
• Ability to read, understand and interpret moderately difficult to complex written information.
• Ability to maintain emotional control and work effectively during emergencies, crisis situations or extremely stressful conditions.
• Must be able to read, understand, apply and retain knowledge of departmental rules, regulations and policies.

Conditions of Employment:

The Iowa Tribe of Oklahoma operates a drug-free workplace.

• Must submit to and pass applicable drug test.
• Must be at least 18 years of age.
• Must have a valid Oklahoma driver’s license.
• Must pass background check.
• Must obtain Oklahoma Law Enforcement Telecommunications System (OLETS) certification and maintain certification during duration of employment.
• Must obtain Cardiopulmonary Resuscitation (CPR) certification and maintain certification during duration of employment.