Sales Support Specialist - Bilingual

Valley Baker’s Supply (VBS) provides high-quality baking ingredients and supplies, dedicated to supporting the success of bakeries and food service establishments. We are committed to delivering exceptional customer service and fostering a collaborative work environment where every team member can thrive.

We are seeking a motivated and bilingual Sales Support Specialist to join our team and play a crucial role in achieving VBS's future growth goals. The Sales Support Specialist will be responsible for providing outstanding customer service, processing orders, and supporting sales and marketing initiatives. Fluency in English and Spanish is required for this position.

Position Responsibilities:

• Provide timely and quality service to inbound customer calls regarding orders, product inquiries, pricing, and delivery questions.
• Process and review incoming customer orders and inquiries, ensuring accuracy and efficiency.
• Support marketing campaigns targeted at various customer segments, including Coop Members, Board Members, Customers, Savings Direct, and Member Loyalty Points.
• Handle territory paperwork, including credits, customer returns, margin changes, and customer documentation requests, and collaborate with other departments as needed.
• Promote Cooperative values and develop strategies to support the objectives and growth plans of assigned Sales Managers.
• Collaborate with other Sales Support Specialists to enhance team effectiveness and responsiveness to customers and internal stakeholders.
• Maintain and record all customer company and contact information accurately using S2K.
• Assist and set up Customers and Members with online ordering platforms.
• Support assigned Account Managers with tactical execution tasks as needed.
• Ensure timely fulfillment of VBS's management reporting requirements.
• Identify areas for enhancement or improvement to leadership to maximize efficiencies, results, and cost savings.
• Professionally represent yourself and VBS at all times.
• Work collaboratively and efficiently with internal and external stakeholders.
• Perform emergency backup responsibilities as authorized by sales leadership.

Qualifications:

• High school diploma or equivalent; bachelor's degree preferred.
• Fluent in English and Spanish required 
• Previous experience in a sales support or customer service role preferred.
• Strong organizational skills with attention to detail.
• Excellent communication and interpersonal skills.
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Proficiency in Microsoft Office suite.
• Ability to work collaboratively in a team environment.
• Willingness to adapt and learn new processes and systems.
• Professional demeanor and commitment to delivering exceptional customer service.

Valley Cooperative Association (VCA) is a member-owned Cooperative focused on providing the finest baking & brewing ingredients, supplies, and business services. VCA maximizes success through customized and highly responsive service, and delivery of food ingredients, products, and packaging.

Valley was recognized as Vendor of the Year by the Wisconsin Bakers Association in 2023 for our many contributions as a proactive industry partner.

Valley Cooperative Association is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment without regard to any of these characteristics. We encourage individuals from underrepresented backgrounds to apply and join our team, as we believe that diversity enriches our work environment and drives innovation.

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