Lead Service Technician

ABOUT

Our mission is to become the most respected mechanical contractor in Colorado. To do this, we have established a culture that supports our team members, so we can provide a world class customer experience. We live our core beliefs, work safe, have fun, and make a reasonable profit. We are an Employee Owned company, so you will earn stock annually. Come work in a positive working environment, with steady work, and access to world class outdoor adventures in our backyard

JOB DESCRIPTION:

Looking for an experienced HVAC Service Manager to lead HVAC employees to install, maintain and repair client's HVAC systems. As an HVAC Service manager, you must routinely collaborate closely with repair and install technicians, admin staff, and others to ensure customer loyalty while achieving department objective and goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Manage and develop HVAC staff, including setting work priorities, conducting staff meetings, coaching, mentoring, and training staff.

Oversees daily operations to ensure that proper procedures and guidelines are in place.

Schedules direct and provide technical support for HVAC technicians.

Helps produce quotes, guidelines and onsite help to service technicians

Assists with or performs administrative tasks and keeping parts stocked.

Develops working knowledge of industry regulations, restrictions, and laws and ensures service department adheres to all rules.

Resolves escalated customer issues by developing and maintaining a great relationship with customers.

Promote enthusiasm and brand loyalty during daily huddles, team meetings, ect.

Understand the sales criteria and hold your team accountable for exceeding revenue goals.

Reviews technicians' work to ensure quality meets established standards

Organize training and ongoing support for install teams

Recruits, interviews, hires and trains HVAC technicians as required to meet workload demands.

Complying with service standards, work instructions, and customers' requirements

EDUCATION/CERTIFICATION

High school graduate or equivalent or tenured experience

HVAC Certification / License preferred.

Qualifications

5+ years of experience with HVAC-R

5+ years experience managing people

EPA License

Management/Leadership/Coaching experience required.

Possess the ability to inspire both personal and professional growth in our team members.

Ability to drive team performance to achieve all business goals and objectives.

Highly organized

High integrity, exceptional communication, and social skills.