Public Areas Attendant - The Hamilton Hotel, Alpharetta, GA

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Public Areas Attendant for The Hamilton Hotel, Alpharetta, GA.

Job Purpose:

This Position provides cleaning services such as sweeping, mopping, dusting, vacuuming, washing walls, windows and mirrors, etc. in designated areas of the hotel. As a Public Space Attendant/Houseperson, you will be responsible for responding to guest needs and keeping all public areas clean and welcoming. We encourage candidates of all abilities to apply and are committed to providing reasonable accommodations so that every employee can thrive in their role. Candidates are also welcome to submit ePortfolios alongside instead of their resumes.

Job Duties:

• Greets guests and responds to special requests. ie. Assisting with luggage, bringing items to rooms, direct them around the hotel.
• Responds to guest concerns, complaints or suggestions appropriately, refers them to management in support of providing superior guest service.
• May gather waste and/or contaminated materials for disposal. Assigned areas of the hotel may include restrooms, hallways, lobby, stairwells and offices.
• Maintains privacy and security by properly announcing entry when entering restrooms and servicing as appropriate.
• Properly uses and maintains assigned equipment and supplies as instructed, including vacuums, chemicals and cleaning aides.
• Monitor cleanliness and maintain common areas, including floor closets, stairwells, halls, lobby areas, restrooms and elevators.
• Properly maintains the daily log, including accounting for completed tasks, tracking issued keys and reviewing the communications log on a routine basis.
• Properly handles lost and found items in accordance with department policies and security procedures.
• Performs other duties as assigned by Management.
• Keeps immediate supervisor promptly and fully informed of all problems or matters of significance.
• Experience with industrial cleaning equipment and products.
• Ability to bend down, reach up, remain on feet for 4-8 hours, and lift up to 50 lbs.
• Flexibility to work in shifts. Flexible shifts of 4, 6, and 8 hours are offered to ensure candidates of varying physical capabilities have an opportunity to succeed in the role.
• Ability to communicate and respond to instructions given to ensure full understanding.

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

• Pushing vacuum down the entire length of a hallway, carrying supplies from department to assigned floor, carrying dirty linen to laundry shoot, removing room service trays and carrying dirty dishes to service area, removing trash from all public trash cans, sweeping and mopping, washing windows, wiping down tables and other surfaces.
• Bending/kneeling - dusting requires bending and kneeling to reach all areas. Room service trays are placed on the floor for pickup. Bending would be required to retrieve dirty dishes.
• Mobility - movement to reach all areas of responsibility to include: shelves, windows, ledges, pipes, under and around furniture.
• Continuous standing - continuously standing and/or walking to accomplish all that is required for position.
• Climbing stairs - approximately 40 steps 15% of 40-hour week.
• Material/Equipment Used: push mops, brooms, mops, vacuums, carts, etc.
• Chemicals/Agents used: Standard Ecolab cleaning chemicals.
• Protective gloves worn approximately 10% of 8 hours. Protective goggles are worn for approximately 20% of 40 hours.
• Operation of vacuum cleaner, floor buffer, carpet cleaner, pressure washer.
• Complete daily checklists that track work completed.

Other:

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Problem-solving, reasoning, and some basic math are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays.

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program