Support Specialist (Warehouse, Inventory Control & Will Call)

Position Summary:

This sales support role provides the opportunity to learn and experience different aspects of the business cycle and interactions between departments and customers. The Sales Support Representative will be responsible for performing functions associated with Vendor Management Inventory, Warehouse, and Will Call based on business needs. These opportunities enhance and grow awareness of how that area contributes to achieving business results and providing the opportunity to learn and experience different aspects of the business cycle while developing a greater awareness of the interactions between department areas and customers.

Expectations:

• Execute exceptional customer service through the coordination and communication of quotes and orders with sales and customers directly as needed.
• Efficiently manage transactions related to maintaining customer inventories on a routine schedule.
• Develop an understanding of the customer inventory trends to anticipate the customer needs along with maintaining stock levels that are efficient for SSET and the customer.
• Maintain departmental metrics.
• Work with Sales to execute strategies for accounts.
• Work with Customer Relations Team to fulfill orders.
• Develop a thorough understanding of the AutoCrib equipment including maintenance and troubleshooting.
• Work with the warehouse to schedule deliveries effectively.
• Maintain company truck according to maintenance schedule.
• Perform daily cycle counting.
• Accurately receive, put-away, pick, pack, and ship product.
• Perform returns inspections and processing of non-conforming material.
• Troubleshoot fulfillment issues as they occur.
• Work independently, with oversight focused only on complex, new assignments.
• Ability to work in a fast paced, multi-tasked work environment.
• Adhere to all regulatory requirements placed on department or facility.
• Support and guide workforce safety.
• Propose process improvements.
• Build trust and rapport with the varying levels of customers.
• Participate in appropriate training, networking, and learning opportunities to foster professional and personal growth e.g.,
• Develop and grow technical competency both in product knowledge and in customer applications through online training, educational workshops, reviewing professional publications, and establishing personal networks.
• Offer input to market planning, key industry developments and product/service commercialization.
• Understand company strategy and effectively implements tactics to achieve key organizational objectives.
• Effective influence of others.
• Use business acumen to align organization’s objectives with our clients and with Swagelok.
• Foster open communication.
• Accept personal responsibility.
• Accountable for results.
• Maintain professional appearance.
• Perform other assigned duties as directed.

Position Requirements:

Education: Bachelor’s degree, or 3 years of related work experience.

Experience:

• Experience including but not limited to small parts warehouse, route sales, and/ or inventory management.
• Familiarity with the use of hand trucks, pallet jacks, and other necessary warehouse equipment preferred.
• Ability to operate a forklift skillfully and safely preferred.
• Swagelok product technical knowledge a plus
• SAP experience a plus

Skills:

• Ability to manage multiple priorities.
• Excellent verbal and written communication skills
• Problem-solving & analytical ability
• Organizational skills
• Accuracy & attention to detail
• Understanding of sales and marketing concepts
• Ability to work independently
• High level of mechanical comprehension
• Professional, effective, and friendly telephone manner
• Ability to effectively interact, communicate, and negotiate with customers
• Ability to work effectively in teams
• Working knowledge of MS-Office including Word, Excel, PowerPoint
• Competency using and managing Microsoft CRM preferred
• Effective at interacting and communicating with customers

Critical Competencies:

Customer Orientation - Results Focused - Self-Starter - Personal Responsibility - Adaptability/Resilience - Self Confidence – Influence – Optimism - Initiative

Scope of Position:

Physical Requirements: Various office & warehouse environments. While performing the duties of this job, the following are required: good vision – must be able to sustain effective visual examination of work over an 8-hour shift. Lifting – may lift to 50 pounds frequently. Manual Dexterity – must demonstrate manual dexterity required to properly handle products, tools, and gauges. Sitting/Standing – May be required to sit or stand 8 hours per day. Must be able to move through the shop to pick components, move samples, and maneuver around assemblies.

The ideal candidate will be ambitious, confident, outgoing, and can think quickly on their feet. Possessing a strong drive and determination to succeed are key success factors for this role. They will have a positive outlook, think big picture, and take great pride in the company mission – “Be Extraordinary!”

At Swagelok Southeast Texas (SSET), high performance starts with our people. Developing an environment where our associates create value every day for our customers and each other by leveraging their strengths, is what brings our mission – “Be Extraordinary”, vision and values to life. At SSET we focus on quality, integrity, and respect, and continually striving to meet our customers’ evolving needs.

For more information on our products and services check out our website at

https://www.southeasttexas.swagelok.solutions/ to learn more about our distributorship.

We provide rich benefit plans, including:

• Competitive salary commensurate with experience
• Medical, Dental, Vision, and Life Insurance/AD&D
• 401(k)
• Profit Sharing
• 11 paid holidays
• PTO program
• Educational Assistance