Experienced Customer Service Representative

Position Type: Full-time, Hourly

Location: In Office; Sumner, WA

Wage Scale: $22.00 – $28.00 per hour

Benefits: Full-time Regular Employees (and their families) can enroll in medical, dental, vision, basic life insurance, and 401K. Employees will also accrue 80 hours of vacation per year for the first 9 years and eight paid holidays throughout the calendar year.

Responsibilities:

• Customer Service tasks and problem-solving with customers
• Follow up with customers through phone and email
• Accurately process orders, application forms, and requests into data base
• Scheduling
• Creating and establishing great relationships with customers
• Update transactions status of all customer calls
• Meet deadlines
• Various administration duties
• Other duties maybe assigned

Requirements:

• At least 3 years of Customer Service experience 
• Excellent verbal and written communication skills, good organizational skills and professional telephone skills
• Data entry experience is a plus, but not required
• Organizational, time management and customer service skills
• Strong analytical skills and attention to detail
• Prior experience working in construction, HVAC, fireplace or garage industries is a plus
• Regular attendance is required