Renewable Energy & Storage System Designer

• Embodies the Torus Guiding Principle of delivering Speed + Quality Equally.
• Design Torus systems for optimal performance and value, delivering post-install monitoring to uphold promised system performance.
• Meet the customer at their home or place of business to educate them on the product offering and capture necessary information and images for engineering and permitting.
• Act as the primary point of contact during the installation pipeline, maintaining regular communication with customers to keep them informed.
• Prioritize timely, friendly, and efficient customer service to uphold high Net Promoter Scores and Customer Satisfaction.
• Collaborate with engineers, installers, and permitting authorities to ensure designs align with Torus product performance, customized by site, and comply with local and national codes.
• Validate that systems are installed according to plan and meet customer expectations, which may involve travel to customer locations.
• Create comprehensive documentation to support Torus support teams in delivering successful outcomes.
• Identify and recommend opportunities for process improvement and enhanced customer experience.
• Take on additional projects, duties and assignments as required and/or by request from leadership.

• Bachelor's degree in Electrical Engineering, Renewable Energy, or related field.
• At least 5 years of related experience working in a design capacity on projects directly related to job responsibilities described above.
• Knowledge and experience with solar DC and AC solar collection system design.
• Strong attention to detail
• Experience with design rendering using Aurora (preferred), Solo or similar is a bonus.
• Familiarity with codes and standards governing renewable energy systems and storage installation, including the National Electric Code.
• Ability to communicate effectively with both technical and non-technical individuals
• Proven experience in program management with a focus on renewable energy and storage projects.
• Strong understanding of renewable energy technologies, storage solutions, and industry trends.
• Excellent communication and interpersonal skills.
• Ability to coordinate with cross-functional teams and collaborate with diverse stakeholders.
• Ability to translate complex technical systems and processes into simple concepts and terms for customers.
• Ability to work at remote locations in varied weather conditions (heat, cold, inclement weather).
• Available to travel for short-term out-of-town assignments.
• Ability to work on a rotational on call basis (may include weekends or after-hours situations).
• Valid driver's license, satisfactory driving record and ability to operate a company vehicle.

• Ability to work a flexible schedule to support customers and team members on nights, weekends and/or holidays.
• Must have a valid driver’s license.

• Ability to lift up to 50 pounds.
• Capable of safely climbing a ladder to get on/in attic and roofs.
• Prolonged periods of walking, standing, kneeling and bending could at times be required.

• Customer obsessed!
• Friendly, patient and willing to go the extra mile
• Self motivated and determined to create a positive customer experience
• Motivated with a willingness to jump in and solve problems
• Comfortable working in a startup environment
• Aligned to Torus’ mission: Empower individuals and communities to become their own renewable energy provider.

• Employee Rewards Package including equity
• 401(k) Retirement Savings Plan
• Health Benefits Package
• Choice between traditional PPO or HSA eligible medical plans
• Dental insurance
• Vision insurance
• Human-centered Paid Time Off including 10-days accrued PTO; 10-days paid company holidays; Waiting period-free 100% paid parental leave.
• Torus paid Life and AD&D Insurance with option to purchase additional coverage
• Voluntary Short- and Long-Term Disability Insurance
• Peer Recognition Program

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