Customer Service Representative

Description:

Start Date: 4/10

Mortgage Servicing Class 10:30am to 7pm Monday through Friday

Will fully train on-site for at least the first 3 to 4 weeks. After this, they may be able to go on a hybrid schedule. If hybrid, the schedule is 2 days on-site and 3 days remote

Training schedule is 9:30-6 for the first four weeks

Responsibilities:

- Will be handling about 50-80 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts.

- This person will be responsible for handling inbound calls pertaining to mortgage questions.

- Will receive questions from borrowers, insurance agents and financial institutions.

- When they are not taking calls on the mortgage line, they will be taking calls on the insurance lines.

- The candidates will be cross trained to handle all calls eventually.

- The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions.

- The CSR must be able to multi-task between various systems to research and document the phone calls.

- The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.

- Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.

- Outbound calls are also often necessary.

Skills:

Customer, Service, data, entry, mortgage, insurance, call, center, contact, center, customer service, call center, data entry, inbound call

Top Skills Details:

Customer, Service, data, entry, mortgage, insurance, call, center, contact, center,customer service,call center,data entry,inbound call

Additional Skills & Qualifications:

MUST HAVE:

- at least 1 year of customer service experience (call center experience is preferred, but will consider retail candidates)

- efficient in using a windows PC computer and navigating their software system (super easy to learn)

- typing: at least 35 WPM

- good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)

- **internet connection** - will be required to train remote and work remote.

- reliable transportation

NICE TO HAVE:

- 2+ years of call center experience

- insurance or mortgage experience

DQ'S:

- no active internet connection

- unable to work in the office

- poor communication skills

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.