Quality Engineer

We are looking for a Customer Satisfaction Engineer/ Quality Resident. This position is responsible for supporting the customer on site working as a liaison and first point of contact to assist mitigating risks and addressing quality concerns. Provides information relevant to New Products & New processes. Major Job Responsibilities: • Voice of the customer. • Provide suggestions / solution plan to internal functions for customer problem solving. • Provide technical expertise to customer whenever necessary and ensure the customer is effectively handling products in their processes. • Work with the team to implement cost reduction initiatives where applicable. • Establish and maintain oral and written communications with the appropriate Customer and company's contacts / organizations • Track Customer complaints (WFCC –formal as well as Informal) • Closely follow up on open issue corrective actions (WFCC and Informal) to ensure they are implemented and effective. Provide necessary information to internal functions for continuous improvement. • Establish and maintain a tracker to monitor quality improvement performance (WFCC and Inf) • Understand and follow all relevant Enterprise Operating System (EOS) policies/processes/procedures and provide monthly report feedback. • Participate as part of the vehicle assembly plant “Quality Team” including fostering communication and building strong relationships with customer to improve customer satisfaction level. • Coordinate in-Plant coverage for prototypes, pilots runs, special runs and new model year start-up . • Follow EHS policies where applicable • Coordinate sorts, reworks, and special investigation analysis as needed. • As an Quality team member, proactively work with other divisional CSE's to solve issues and contain problems to protect the customer and the company. Major Job Qualifications/Specific Skills Required: • BS Engineering Degree or equivalent STEM Major • Proficient Microsoft Office Skills • Excellent Organization Skills • Excellent Communication Skills Skills • Prior Wiring Harness Engineering Experience / Wiring Harness manufacturing knowledge/ Previous design harness experience. • Trouble shoot wiring harness problems. • Knowledge of wiring schematics. • Demonstrated ability to adapt and learn continuously, clearly establish expectations and hold others accountable for achieving results, as well as developing and executing strategic plans. • Embrace resilience – seeing every challenge as a learning opportunity and invitation to grow. • People willing to share knowledge and experience with others in a commitment to make a group growth bringing balance to it instead of weighting in one direction. • Multifunctional comfortable to follow up several projects at the same time. • Supports and exemplifies values and commitment to SAFETY, quality and cost with a great sense of ownership, teamwork, and communication among all levels of administration • Organized and self-sufficient professional. • Open to travel.