Retail Fitting Room and Floor Support Associate, Old Orchard - Part Time

At Macy's,Inc., we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. We respect and invest in each individual to create growth, pride,and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

As a Macy’s Ready-to-Wear Selling Support colleague your primary role is to guide and inspire our customers to make style a source of creative energy in their lives. With a passion for gracious service, an interest in fashion, styling talent, and product knowledge, you will deliver a memorable shopping experience through the art of conversation by always being welcoming, engaging, inquisitive, and creating that human connection that our customers are seeking when shopping in our stores. You will be responsible for actively circulating the sales floor, determining the customer’s needs, sharing the benefits of our loyalty programs, and supporting the shopping experience from start to finish. You will also deliver operational excellence by leveraging our stores fulfillment system, merchandise standards, including floor and fitting room upkeep.

• An inclusive, challenging, and refreshingly fun work environment
• Empowerment to perform impactful work with tangible results
• Competitive pay and benefits rooted in principles of equity
• Coverage across medical, dental, vision, and retirement
• Employee Assistance Program (mentalhealth and financial literacy resources)
• Fully-Funded education benefits may include 100% of tuition,books, and fees
• Merchandise discounts
• Colleague Resource Groups (CRGs), give-back/volunteer opportunities

• Customer Service:Make the customer the number one priority. Greet and assist customers, recommend items, assist customers with locating product and upsell 
  • Leverage apparel productknowledge to increase sales by educating and assisting the customer in the fitting room. Demonstrate full understanding of store products, services, loyalty programs
  • Be proficient in Macy’s point of sale systems and company devices to wrap up sales in a warm celebratory fashion 
  • Make product recommendations and offer customer options using knowledge of trend and key items to help customers find what they need 
  • Achieve goals on a daily/weekly basis 
• Sales Support: Maintain and recover the selling floor, ensuring all sizes, colors and styles are represented
  • Respond to customer requests for additional merchandise or other assistance, including sharing how to use the Macy’s App to shop and compare
  • Maintain selling floor presentation following company merchandise directives
  • Ensure fitting roomsare customer-ready by promptly clearing merchandiseandreturning it to the appropriate area on the selling floor
  • Maintain communication with store leadership team including CustomerExperience Managers and Style Merchandise Managers for support on driving sales

Who you are

• Focused on upholding Macy’s dedication to fulfilling ideals of diversity, inclusion, and respect that our company aspires to achieve, every day in every store and office, with every customer and associate.
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Ability to communicate and share information with diverse groups of customers and peers.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics.

Essential Physical Requirements

• Prolonged periods (at least two consecutive hours) of standing/walking around the store or department.
• Frequent use of computers and handheld electronic equipment.
• Reaching, including above eye level, crouching, kneeling, stooping, climbing ladders, and color vision.
• Lifting and moving items weighing up to 30 lbs.

About Macy's

Now is an exciting time for a Macy's career as we continue to focus on creating exciting and memorable experiences for every Macy's customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing, and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy's colleagues and customers.

Bring your creativity, energy, and ideas to the Macy's team – Apply Today!

STORES00

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.