Computer Support Associate II (Infrastructure Engineer)

Job Duties: 

• Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues. 

• Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes. 

• Responsible for effective e-mail communications and ability to create and maintain basic 

• documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests 

• Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures. 

• Maintains equipment, supplies, data supporting processes or operations. Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers. 

• Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets. 

Job Requirements: 

• Knowledge of computing and networking concepts and fundamentals- Windows operating systems. 

• Customer Service skills 

• Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions. 

• Knowledge of computer security policies and a general overall knowledge of computer security concepts. 

• 1 year or more IT experience preferred, but recent college graduates will be considered