Service Advisor/ Writer

**Position Summary:**

The Service Advisor at Cecil Atkission Uvalde plays a pivotal role in delivering exceptional customer service and ensuring the seamless execution of service labor and parts purchases. By adhering to Cecil Atkission Uvalde's processes, the Service Advisor contributes to long-term customer satisfaction and retention.

**Core Responsibilities:**

1. Greet customers warmly, record concerns accurately, and generate precise work orders.

2. Monitor the status of open repair orders, keeping customers and technicians informed of progress.

3. Acquire the necessary training to understand warranty coverage for each franchise.

4. Initiate regular contacts with previous customers, scheduling appointments for maintenance.

5. Notify customers when ordered parts arrive and coordinate appointment schedules.

6. Assist the cashier in closing tickets and notifying customers when vehicles are ready for pickup.

7. Explain repair order charges to customers and promptly report service issues to the service manager.

8. Strive to meet management's benchmarks for sales per repair order, total gross profit, repair orders per day, and customer satisfaction scores.

9. Enforce safety precautions within the work area.

10. Perform other responsibilities as assigned.

**Minimum Qualifications:**

- High School Education

- Previous sales experience preferred

- Valid driver’s license with the ability to maintain a clean driving record

**Knowledge, Skills, and Abilities:**

- Excellent interpersonal, time management, and organizational skills

- Ability to identify and achieve targeted goals

- Strong written and verbal communication skills

- Capability to work well independently or as part of a team

- Proficiency in responding to inbound and outbound phone calls

- Attention to detail, professional demeanor, and a positive attitude

**Physical Requirements:**

- Ability to stand, walk, talk, or hear regularly

- Frequent sitting, using hands to finger, handling or feeling, reaching with hands and arms, climbing or balancing, and stooping, kneeling, or crouching

- Regular lifting and/or moving up to 25 pounds.

- Specific vision abilities, including close and distance vision

- Exposure to loud noises; ability to locate and discriminate sounds in a loud environment

- Must pass a drug/alcohol urinalysis and drive a vehicle

**Working Conditions:**

- Frequent exposure to outside weather conditions; occasional exposure to fumes or airborne particles, extreme cold, and extreme heat

- Moderate noise level in the work environment

- Routine use of standard office equipment

- This position may occasionally require extended work hours

**Job Type:** Full-time

**Pay:** $4,000.00 - $5,000.00 per month

**Benefits:**

- 401(k) matching

- Dental insurance

- Health insurance

- Life insurance

- Paid time off

- Vision insurance

**Shift:** 10-hour shift

**License/Certification:** Driver's License (Required)

**Work Location:** One location

*Note: The above description is intended to convey the general nature of the work performed and is not exhaustive of all responsibilities, duties, and skills required for this position.*