Medical Assistant Clerk

Our job is hope.

Join a purpose-driven community of champions.

Position Purpose: Directly supervise clients while assisting psychiatric providers and nursing with client health history/assessment at psychiatric appointments. Provide continuity of program services in an ethical, legal, and moral manner within a safe and therapeutic environment, consistent with applicable regulatory and accreditation standards.

Qualifications/Basic Job Requirements:

• High School Diploma or GED and one year of addiction treatment experience or an equivalent combination of education, training and experience
• Minimum CNA, CMA or EMT certification or greater
• Cardiopulmonary resuscitation (CPR) and First Aid training complete within three months
• Skilled in behavioral management techniques
• Ability to lead discussion and educational presentations
• Valid Illinois driver's license

Essential Responsibilities:

1. Work hours prescribed by supervisor and be available to work additional hours when necessary. Overtime may be required.
2. Conduct client health history/assessment and report to psychiatric provider prior to appointment.
3. Transcribe orders.
4. Assist with vital signs assessments.
5. Provide follow up communication to clients with ongoing medical concerns.
6. Monitor and document client’s response to medication and report any notable response immediately.
7. Act as an advocate for all clients and report all physical/psychological concerns to the medical and clinical staff.
8. Supervise and manage the behavior of the clients and provide appropriate behavioral interventions and consequences.
9. Facilitate communication between clinical and medical staff.
10. Provide client education in individual and group settings on topics including: medications, physical health, mental health and alcohol and substance abuse issues.
11. Schedule client follow up medical appointments if necessary.
12. Assist with preparing clients for medical consultation.
13. Document pertinent information daily in the EHR based on observations and involvement with the clients as required.
14. Serve as a member of the Office Support Services team and participate in all team meetings and activities.
15. Attend all scheduled meetings of staff, such as nursing meetings, department meetings, or appropriate committee meetings as designated.
16. Understand and comply with all of the principles established by the Rosecrance Corporate Compliance Program and Code of Conduct.
17. Deliver exceptional customer service consistently to every customer.
18. Serve as a role model for other staff, clients and customers and demonstrate positive guest relations in representing Rosecrance.
19. Assume any additional responsibilities as assigned.

Schedule: 8-hour shifts

Work Location: Rosecrance Stephenson County - Freeport, IL

Benefits: Rosecrance values its employees and offers a comprehensive benefits package, including:

• Salary based on education, experience, and credentials
• Medical, dental, and vision insurance with multiple plan options to meet your needs
• 401(k) plan with employer match and discretionary employer contribution
• Group Life Insurance including LTD and AD&D
• Tuition assistance and licensure/certification reimbursement
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness plan with certain facilities offering an on-site gym

About Us:

Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives.

We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope.

Health and Safety:

Committed to upholding a drug-free environment, we prioritize the safety and well-being of both our employees and those under our care. Our zero-tolerance policy extends to all forms of drug use, including marijuana. As a part of our hiring process, candidates are required to undergo an occupational health screening, further ensuring the safety and security of our workplace community.

Equal Employment Opportunity:

Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.

Rosecrance proudly participates in the AARP Employer Pledge Program and is a partner of MSEP (Military Spouse Employment Partnership).