Resident Supervisor

Position Overview

This position is responsible for the supervision of the Residents during the evening and the nighttime hours ensuring they follow all program rules and policies. Resident Supervisors help create a safe, supportive and caring home environment in which the residents continue their recovery and provide regularly scheduled opportunities for the resident to grow in their understanding of recovery.

Essential Functions

• Ensure residents are complying with rules and regulations including drug testing requirements.
• Maintains order and security of residents in the facility.
• Assure appointments, wake-up, lights-out and transportation scheduling are organized and met.
• Conduct and report accurate counts of all residents assigned to the facility during lights-out. Accurately reporting the number of residents who are late to the facility.
• Submit written reports for any violations, misconduct, reports from employers or resident injuries as established procedures and contract requirements.
• Monitor distribution of prescribed and over-the-counter medication, first aid supplies, mail and linen to residents. Maintain medication log report. Complete MARS documentation upon receiving medication.
• Monitor in-house chores to ensure that residents complete all assigned duties.
• Complete full inventory of food, clothing, personal hygiene products and any other items that requires an inventory log.
• Processing intakes of clients in accordance with established procedures and contract requirements.
• Monitor residents and visitors while at the facility in the common areas.
• Collect urine specimens on residents as required in accordance with established procedures.
• Assist in meal preparation as needed.
• Transporting residents using the company vehicle, as needed.
• Respond to resident needs, conflicts and emergency situations in a preventative fashion as to reduce volatile situations and provide crisis intervention, when needed.

Other Duties and Responsibilities

• Provide support to management when required.
• Support, cooperate, and work with other agency staff in meeting the needs of their program.
• Participate in proactive team efforts to achieve departmental and company goals.
• Provide leadership to others through example and sharing of knowledge/skills.
• Provide excellent customer service to clients, vendors, and suppliers.
• Perform other duties as assigned.

Supervisory Responsibility

This position will have supervisory responsibilities of clients and no supervisory responsibilities of other staff members.

Travel

Moderate travel (up to 50%) for resident needs

Mental and Physical Demands

• Moderate physical activity performing non-strenuous daily activities

Physical Demands (% of time)

• Stand 55%
• Walk 55%
• Sit 55%
• Use of hands and fingers 90%
• Stoop, Kneel, Crouch or Crawl 80%
• Lift up to 10 pounds 40%
• Lift 25 pounds or more 50%

Work Environment

• Variations between well-lighted, heated and/or air-conditioned indoor office/production setting with adequate ventilation and non-regulated outdoor setting
• Moderate noise, outdoor nature and business office with computers and printers

Education, Experience, Certifications, and Licenses

• High School Diploma or GED
• Valid Drivers’ License
• Previous working experience with HIPAA/client confidentiality and personal rights
• Minimum of one (1) year previous experience working with individuals who are recovering from addictions, and/or previously incarcerated, preferred
• CPR/First Aid Certification

Core Competencies

• Excellent verbal and written communication skills.
• Proficient ability to read and interpret simple instructions and diagrams.
• Excellent problem-solving skills with the ability to think outside of the box to resolve problems.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.