Transportation Claims Unit Manager

Contemporary staffing Solutions is seeking a highly organized and experienced Transportation Claims Unit Manager to join our client for a remote opportunity! The Unit Manager will lead a team of Bodily Injury and Property Damage Claims Adjusters in our client’s Commercial Trucking division. This Direct-Hire opportunity offers $100,000-$115,000/year based on experience!

Essential Duties and Responsibilities:

• Supervise a unit of 5-8 claims professionals and manage their respective caseloads in a proactive manner.
• Ensure compliance with all file handling standards, NARS Best Practices, and state statutes to pass audits performed by regulatory agencies, carriers, and clients.
• Uphold strict confidentiality of client, company, and personnel information.
• Collaborate closely with Quality Assurance to meet company objectives.
• Review and respond to claim appeals, grievances, and complaints.
• Lead by example to foster a culture of service and continuous improvement.
• Provide leadership to achieve key business goals and objectives.
• Assign accountability for desired outcomes and ensure adherence to deadlines.
• Communicate clearly and provide adequate direction to team members.
• Track trends within the program and unit, and possess a comprehensive understanding of the team's claims.
• Develop expertise in clients' claims and confidently discuss them when required.
• Manage corrective action processes in accordance with Human Resource guidelines.

Qualification Requirements:

• High School Diploma or equivalent required; 2-year degree or higher preferred.
• 7+ years of overall claims and litigation experience, preferably in commercial trucking.
• Preferred 2+ years of Claims Supervisory experience or related experience.
• Claims designation (AIC, ARM, CPCU, SCLA, or similar) preferred.
• Must possess or have the ability to obtain a Florida Adjuster’s license or other required jurisdictional licensing.
• Advanced interpersonal skills to handle sensitive and confidential situations.
• Proficiency in providing litigation direction and settlement negotiations.
• Strong ability to work independently and manage time effectively.
• Excellent written and verbal communication skills.
• Proficiency in analyzing claims data and presenting findings.
• Advanced knowledge of various computer software applications, including Microsoft Office.