Field Service Technician - Full-time

Astrophysics Inc. is a leading global designer and manufacturer of X-Ray security inspection systems. Since 2002, we have dedicated ourselves to ensuring a safer world through advanced X-Ray screening and imaging technology. Our systems are deployed in critical infrastructure, aviation, and ports and borders sites in more than 150 countries. Hotels, prisons, courthouses, embassies, airports, military bases, and government buildings around the world depend on us for their safety and security. Astrophysics is an expanding, dynamic and fast-paced company looking for individuals who want to grow with us and be a part of a meaningful security mission. We currently have an immediate full-time position opening for a Field Service Technician to be based remotely, located in or near City of Industry, California.

Job Summary:

The Field Service Technician position performs on-site installation, preventative and corrective maintenance for Astrophysics products at various customer sites. The Field Service Technician may travel throughout the United States as required. The Field Service Technician is expected to successfully troubleshoot, diagnose and repair products, perform maintenance, and complete all service documentation and reports on time. The Field Service Technician must maintain a professional appearance and provide superior customer service. The Field Service Technician position requires ability to travel, reliable vehicle transport, and a valid driver’s license.

Essential Functions:

• Perform on-site installation, and preventative and corrective maintenance.
• Test faulty equipment to diagnose malfunctions. Return required defective parts on a regular basis as parts are accumulated and shipping is cost effective.
• Complete all necessary service documentation, including reports, radiation surveys, parts requisitions, expense reports etc. on-time and error free.
• Input and maintain all data in the service databases (including Astrophysics proprietary software and apps), ensure timely and accurate completion.
• Review machine and customer information prior to arriving on-site. Prepare all necessary equipment, parts and documentation in advance.
• Update the customer and Astrophysics service headquarters on progress and status of service call.
• Deliver customer package, including warranty, customer survey, copies of reports etc.
• Ensure an outstanding customer service experience.
• Promote the sale of extended warranty service contracts and repeat x-ray purchases.
• Provide operator and/or technical training as required.
• Properly document and provide technical phone support on weekdays and weekends as required.
• Support custom product installations/upgrades and special projects on weekdays and weekends as required.

Education and Experience:

• Associate’s or Bachelor’s Degree in Electronics or related field; or
• 2-7 years technical support or field service experience.
• Experience providing technical and field service support, x-ray system knowledge a plus.
• Excellent analytical, problem-solving and troubleshooting ability.
• Ability to consistently travel to various work sites.
• Ability to work independently, and be proactive.
• Team player. Ability to positively give and receive feedback.
• Excellent customer service skills.
• Professional appearance, demeanor and attitude.
• Fluent in both written and verbal English.

Benefits & Perks:

• Excellent benefit package including medical, dental, and vision
• 401K plan with up to 4% Employer Match
• 11 paid holidays, 10 PTO days, free donuts on Fridays, company luncheons and year end party!
• Additional travel perks and incentives

Be part of a meaningful security mission with opportunities for personal and professional growth and development. Join our Astrophysics family today!

Equal Opportunity Employer

Astrophysics Inc. provides equal employment and advancement opportunities to all individuals. Employment decisions at Astrophysics Inc. are based on merit, qualifications and abilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity national origin or protected veteran status and will not be discriminated against on the basis of disability. If you need assistance or an accommodation while seeking employment, please call 1(909) 598-5488 and ask for Human Resources. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

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