Tech Project Manager

Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality outcomes and a better experience for patients and providers, all at a lower total cost of care.

As part of Optum, we participate in an integrated care delivery system that enables us to support our partners as they navigate a complex healthcare environment, Only SCA Health has a dynamic group of physician-driven, specialty care businesses that allows us to customize solutions, no matter the need or challenge:

• We connect patients to physicians in new and differentiated ways as part of Optum and with our new Specialty Management Solutions business.
• We have pioneered a physician-led, multi-site model of practice solutions that restores physician agency by aligning incentives to support growth and transition to value-based care.
• We lead the industry in value-based payment solutions through our Global 1 bundled payment convener, that provides easy predictable billing to patients.
• We help physicians address everything beyond surgical procedures, including anesthesia and ancillary service lines.

The new SCA Health represents who we are today and where we are going—and the growing career opportunities for YOU.

The Project Manager is responsible for the management of multiple, concurrent projects including the enforcement of governance processes to ensure compliance of the project process through scoping, analysis/design, implementation, and closing. Projects vary depending on size and scope which will require flexibility of project management processes and solutions. This role will include management of the entire project life cycle, balancing the constraints of project scope, timelines, quality, and budget. The position will require management of risks, completion of status reports, approving deliverables and post deliverable assessment. Day to day management of project resources will be required including significant communication to project stakeholders to ensure successful project execution. Additionally, there will be direct interaction with all levels of individuals throughout the organization as well as 3rd party vendors and consultants.

Significant interaction with SCA leaders will be a requirement of this position and, therefore, this individual must be comfortable working with the highest levels of senior management. This position requires proactiveness, willingness to learn from various business areas, and ability to make recommendations on how best to improve process and/or use technology to solve business problems.

Essential Functions/Responsibilities:

Project Oversight

• Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
• Identifies resources needed and assigns individual responsibilities.
• Effectively applies company methodology and enforces project standards.
• Coordinates quality assurance procedures.
• Project risks & issues management
• Ensures project documents are complete, current, and stored appropriately.

Project Accounting

• Develops budget, provides monthly forecasting, and overall budget management.
• Ensures timely and accurate invoicing, and monitors receivables for project.
• Follows up with customers, as necessary, regarding unpaid invoices.
• Assures project legal documents are completed and signed.

Communication

• Facilitates team and customer meetings effectively.
• Holds regular status meetings with project team.
• Keeps project team well informed of changes within the organization and general corporate news.
• Effectively communicates relevant project information to superiors.
• Resolves and/or escalates issues in a timely fashion.
• Understands how to communicate difficult/sensitive information tactfully.

Customer Management & Business Partnership

• Manages day-to-day customer interaction.
• Sets and manages customer expectations.
• Develops lasting relationships with teammates that foster customer ties.
• Communicates effectively with customers to identify needs and evaluate alternative business solutions.
• Builds a knowledge base of each customer’s business, organization, and objectives.
• Ensure cadence with business team leadership to ensure alignment with business goals, strategy.

• 3-5+ years hands-on project management experience required.
• Experience managing projects in both waterfall and agile methodologies, including Scrum and Kanban frameworks.
• Exceptional analytical and organizational skills, including a proven ability to adapt to a dynamic project environment.
• Proven ability to manage key stakeholders while managing competing priorities.
• Strong leadership skills including conflict/issue resolution.
• Ability to communicate effectively both verbally and written with customers, stakeholders, and senior leadership.
• Ability to work effectively with project resources across multiple departments.
• Substantial experience and working knowledge of Microsoft Office, Teams, SharePoint & Project.
• ServiceNow experience is a plus.
• Microsoft Office 365 experience is a must. Azure is a plus.

Education

• Bachelor's degree (Engineering, Business, Org. Management, Project Management, Computer Science, or related)
• PMP Certification is highly
• Additional agile preferred certifications include:
  • PMI Agile Certified Practitioner (PMI-ACP)
  • org (PSM-I, PSPO-I)
  • Scrum Alliance (CSM, CSPO)
  • Scaled Agile (SA, SSM, SP, PMPO)

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