Customer Support Representative - Full-time

Tsubaki KabelSchlepp, located in Milwaukee, WI, is the moving cable and hose carrier industry pioneer, with over a half a century of break-through innovation that is perpetually a step ahead of our customer needs.

Essential Job Functions and Responsibilities: The essential duties and responsibilities of this job are included but not limited to this job description – other tasks may be assigned and expected to be performed.

• Handles customer requests including quotes, orders, follow-up and delivery information.
• Provides customer service support, including providing technical information and explanations to customers.
• Fill orders by transferring orders to fulfillment; communicating expected delivery date; explaining stock-outs.
• Meet established order entry goals.
• Supports members of the outside sales team in daily activities.
• Accomplish department and organization goals by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments.
• Works well in a team environment to solve customer issues.
• Communicates issues and problems with management in a timely manner.
• Maintains superb attention to details.
• Maintains detailed documentation to support decision and ensure continuity of service.

• Associates degree or equivalent.
• 1-2 years of Customer Service experience or related experience, preferably in a manufacturing environment.
• Strong customer focus - able to listen carefully to identify customer requirements and negotiate mutually beneficial solutions.
• Knowledge of order entry / enterprise systems, preferably QAD and Goldmine.
• Excellent communication skills, both verbal and written.
• Strong computer skills with demonstrated knowledge of Microsoft Office programs: Word, Excel, and Outlook.
• Ability to multi-task and meet deadlines is critical.

Tsubaki is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability

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