Field Service Technician - Illinois/Ohio

COMPANY INFORMATION & OUR PURPOSE:
DolFinTech comes from the Merger of two great companies in the industry, Barri Financial Group and DolEx Financial Services. We operate in most of the USA. With hundreds of locations, and growing daily, the company and its employees are always looking for opportunities to make life easier for customers in this country and serve them with the warmth that characterizes the Hispanic culture. One of our primary objectives is to become the preferred option for our clients to carry out all their financial services. We want our clients to find in us the place where they can carry out all their transactions conveniently, in Spanish or English, together with an excellent level of service that characterizes us.

Our purpose is to provide superior quality non-banking financial services to the Hispanic population in the United States. As a result, our customers have rewarded us with their loyalty, enabling our employees, shareholders, and the communities where we live and work to move forward. We have an extensive product line to include Check Cashing, Money Transfers, Bill Payments, Currency Exchange, Phone Cards, Pre-Paid Visa Debit Cards, International Mobile Recharge, Lottery Tickets and Money Orders as well as exploring several other venues.

PRINCIPLES:

• We conduct ourselves with the highest degree of honesty and integrity in all our dealings.
  • We treat ourselves, our customers, and our business partners as one big family.
  • We respect all individuals regardless of ethnicity, nationality, gender, educational level, etc.
  • We pride ourselves in providing the absolute best customer service in the financial services industry.
  • We welcome and promote the financial advancement of our employees and customers.

RESPONSABILITIES: Field Service Tech (75% Maintenance and 25% Tech Support)

• Responsible for maintaining all Barri & DolEx branches in optimal conditions.
• Main responsibilities include general maintenance and repairs, electrical, plumbing, HVAC, painting, general carpentry, for all stores.
• Coordinate and supervise new construction and remodeling.
• Perform Scheduled Grounds maintenance for the proper operation maintenance of infrastructure, services, facilities, and systems.
• Basic maintenance/knowledge of computers.
• Installation and configuration of infrastructure, surveillance, and security equipment for proper store operations.
• Manage all on-site installation, repair, maintenance, and test tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Produce timely and detailed service reports.
• Operate vehicles in a safe manner and use field automation systems.
• Follow all company’s filed procedures and protocols.
• Coordinate the projects already established by the Field Services Manager from start to finish to maximize productivity and meet business needs.
• Support After hour Emergencies as needed but not limited to Vandalism, Attempted Break-ins, or natural Disasters.
• Ability to handle physical workload.
• Complete work and repair service orders in a timely fashion
• Estimate time and extent of repairs or installations.

REQUIREMENTS:

• 1–5-year experience as a Handy-man, Field Service Technician or Onsite Tech Support Technician
• Valid Driver’s License (review driving record history)
• Knowledge and use of hand tools, power tools and basic machinery.
• Basic Networking, Cabling Management, Racking systems, Telephony Services, Surveillance Systems, repairs.
• Handyperson Skills for basic branch repairs such as Sheetrock, Basic Electricity, plumbing, painting, and others.
• Able to effectively communicate in Spanish and English to communicate with vendors and service providers.
• Proven analytical and problem-solving abilities.
• Service oriented.
• Highly logical.
• Highly self-motivated and directed.
• Take attention to detail.
• Deadline and detail-oriented
• Ability to work full time.

WORK CONDITIONS:

• Fast paced environment with tight deadlines.
• Travel is required.
• Overtime hours may be required to meet project deadlines.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects.
• Coordinate and supervise new construction and remodeling.
• Assist in negotiation with vendors, outsourcers, and contractors to secure infrastructure-specific products and services.
• Assist with the preparation of RFPs, bid proposals, contracts, scope of work reports, and other documentation for infrastructure projects and associated efforts.
• Test network performance and provide network performance statistics and reports.
• Practice IT asset management, including maintenance of component inventory and related documentation.
• Perform Scheduled preventive IT and Grounds maintenance for the proper operation maintenance of infrastructure, services, facilities, and systems.
• Installation and configuration of infrastructure, surveillance, and security equipment for proper store operations.
• Provide service and customer support during field visits or dispatches.
• Manage all on-site installation, repair, maintenance, and test tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Produce timely and detailed service reports.
• Operate vehicles in a safe manner and use field automation systems.
• Follow all company’s filed procedures and protocols.
• Cooperate with technical team and share information across the organization.
• Comprehend customer requirements and make appropriate recommendations/briefings.
• Build positive relationships with customers.
• Coordinate the projects already established by the Field Services Manager from start to finish to maximize productivity and meet business needs.
• Support After hour Emergencies as needed but not limited to Vandalism, Attempted Break-ins, or natural Disasters.
• Ability to handle physical workload.
• Complete work and repair service orders in a timely fashion
• Estimate time and extent of repairs or installations.
• After hour Availability for Emergencies or schedule repairs

RELATIONSHIP:

Report directs to Field Services Manager or Otherwise