(CSR) Customer Support Representative

Are you looking for a rewarding challenge? We’re seeking a Customer Support Representative to join our reputable team! Our Customer Support Representatives strive to make a difference in the Bakersfield community and are eager to shape the future. Rojas Solutions has the privilege of working with government-funded initiatives that grant access to affordable wireless plans and devices for all. Maintaining connections with friends, family, doctors, and school is essential, and our Customer Support Representatives serve as vital liaisons, bridging the gap between wireless providers and the community. If you’re looking for a meaningful career that’s more than a job, our Customer Support Representative role is for you!

Our Culture:

• Energetic Environment: We thrive on positive energy and a can-do attitude which has secured our reputation as a top customer service and outreach firm.
• Continuous Learning: Our workplace provides an environment that encourages personal and professional growth by offering tailored training programs and ensuring access to experienced mentors.
• Diversity and Inclusion: We value diversity and create an inclusive atmosphere where every individual’s unique perspective is heard.
• Team Functions: We regularly organize team events and activities that foster camaraderie and a sense of unity.
• Passion for Impact: We are deeply passionate about making a meaningful impact in the community we serve and providing top-tier customer service.

Customer Support Representative Responsibilities:

• Contribute to outreach initiatives and promote enrollment programs to potential customers by directly engaging with members of the community.
• Support customers by providing information about enrollment prerequisites, processes, and available services.
• Review and verify customer eligibility based on specific criteria, such as age, income, or enrollment prerequisites.
• Ensure applications are input into our system correctly and the required supporting materials are provided.
• Adhere to government compliance protocol and maintain professionalism at all times.
• Collaborate with the Customer Support Representative team to evaluate the efficiency of enrollment programs and recommend enhancements as needed.

Customer Support Representative Qualifications:

• High school diploma or equivalent preferred.
• Previous background in sales, community outreach, or a customer-facing role.
• Confident in engaging directly with community members and effectively presenting information to potential customers.
• Passionate about helping others and eager to make a difference in the community.
• Comfortable working independently or as part of a team.
• Ability to work in a fast-paced environment.
• Ability to work a flexible schedule as needed, including evenings and weekends.

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