RN Case Manager - Part Time - Crystal Brook

Scope

• Responsible for working with the team to implement and manage the clinical staff and program to ensure the delivery of high-quality resident care and services consistent with regulations and established clinical best practices. Performs assessments upon resident admission and creates and monitors a resident care plan.
• Works closely with the Housing Administrator, Wellness Director, Chef Manager/Lead Cook, Life Enhancement, nursing staff, residents and families, and the medical community.  
• Must have flexibility in schedule to fulfill an on-call rotation if required and be available for on-call medical questions and/or emergencies via phone.

Knute Nelson Values

Christian Heritage 

We believe that our Christian heritage is an integral part of the care we provide.

Valuing People 

We believe that our success depends on an engaged workforce that is able to carry out meaningful work, has a clear organizational direction and the opportunity to learn in order to achieve a high standard of performance.

Customer-Focused Excellence 

We will seek to understand our customer’s desires, respond to their voice and deliver a valuable experience.

Community Engagement 

We believe we are an integral part of the communities we serve and will invest time and resources to benefit the communities, which will benefit those we serve.

Stewardship 

We believe we must be good stewards of our financial resources to ensure adequate funds are available to fulfill our mission.

Leadership Competencies

• Accountability and Trust - Relentless about accomplishing company priorities. Identifies what needs to be done and proactively takes prompt action to accomplish objectives and achieve goals. Has a strong sense of urgency about solving problems and striving for excellence in performance to company strategies and goals. Instills mutual trust and confidence; creates a culture that fosters high standards of ethics; behaves in a fair and ethical manner toward others and demonstrates a sense of organizational responsibility, confidentiality and commitment of service.
• Customer First Attitude - Makes the customer experience a primary focus of one’s actions; is accessible and provides prompt service. Develops and sustains mutually beneficial customer relationships. Quickly and effectively solves customer problems. Inspires, motivates, and guides others toward goal accomplishments. Consistently develops and sustains cooperative working relationships. Encourages and facilitates cooperation within the organization and with customer groups; fosters commitment, team spirit, pride, trust.
• Interpersonal Communication - Adopts communication styles appropriate to the listeners and situation. Listens actively, asks questions, clarifies points and rephrases others' statements to check mutual understanding. Modifies communication in response to feedback from listeners.
• Problem Solving and Managing Conflict - Identifies and analyzes problems; distinguishes between relevant and irrelevant information to make logical decisions; provides solutions to individual and organizational problems.  Works effectively with others to resolve conflicts in a constructive way that builds the relationship and drives results.
• Managing Performance - Sets clear goals for the employees and the work unit. Works with employees to set and communicate performance standards that are specific and measurable. Maintains methods to track employees’ progress and performance. Provides specific performance feedback as soon as possible after the event or action.
• Empowering Leadership - Drives employee motivation and engagement within the organization. Develops a team and creates an environment where people understand and are energized about their goals and responsibilities. Provides rewards and recognition for organization and team contributions. Involves others in planning, problem solving, and accomplishing goals. Consistently develops and sustains cooperative working relationships. Encourages and facilitates cooperation by driving trust, clear expectations, accountability and effective team processes.

Education and Experience Required

• Must have a current licensure with the State Board of Nursing in Minnesota.
• Must obtain CPR certification within 6 months from date of hire.
• 2-3 years of RN experience preferred, preferably in an assisted living or long-term care facility. 
• Must have strong assessment skills, good organizational skills, and strong problem-solving skills.
• Must complete and pass a state required background study.
• Able to physically perform the duties required by the position.
• Required to have the ability to read, write and speak English well enough to communicate with staff, residents and visitors.

Key Responsibilities 

• Supervise Personnel - Interview, train, orientate, evaluate, recognize and discipline staff as needed. This includes providing day to day work direction and problem solving as issues or conflicts arise. Continually communicates expectations with staff. Ensures staff complies with online education training. Follow organizational Human Resource policies. Develop and maintain staffing and scheduling systems reflecting quality, cost, and appropriateness, based on workload, skills, availability of support services, infection control issues, and safety considerations. Assist in providing regular staff meetings and ongoing employee educational and development opportunities which meet regulatory requirements and increase knowledge. Create and maintain a work environment for employees that is conducive to high productivity and morale. Establish and maintain effective communication systems with employees.
• Clinical Management - Implement and maintain specific clinical standards for the facility. Follow the steps of the nursing process: Assessment, planning, implementation, and evaluation of nursing care based upon regulations and established clinical best practices. Manage and monitor the clinical components of the medical record for completeness and accuracy. Coordinate resident clinical needs with other resident care services both within and outside the facility. Work with the resident and family to obtain needed services and refers to outside agencies and facilities as needed. Assure that staff clearly understands and follow all resident care procedures and inform staff of any changes in the residents’ plan of care. Share resident and family concerns with pertinent staff if appropriate.
• Resident Living - Create and maintain an environment that achieves high quality care (physical, mental, emotional, social and spiritual) of residents and maintain their independence and dignity to the highest degree possible within the Knute Nelson continuum. Establish and maintain effective communication systems with all residents.
• Relationships with Outside Constituencies - Promote a spirit of cooperation with all regulatory organizations managing with an expectation of appropriate compliance and corrective measures. Coordinate clinical care with other health care professionals inside and outside Knute Nelson.
• Other Duties as Assigned - Complete other projects as assigned by the Director of Clinical Care. Serve on company committees as well as participating in industry events and committees as requested by the Director of Clinical Care. Assist in the development of policies and procedures and implementation of them. Works with the Director of Clinical Care to ensure that emergency procedures and practice are appropriate and up-to-date. Will assist in other areas of the building and/or other housing facilities and needed. Will assist with public education and marketing of the nursing program offered. The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive.

Reports To

Director of Clinical Care