Design Desk Coordinator - Launch Your Tech Career with Bmore Technology! - Full-time

Company Overview:

Join the vibrant team at Bmore Technology, a leading Managed Service Provider (MSP). Since our inception in 2004, we've been dedicated to delivering tailored IT solutions that power small to mid-sized businesses into the future. Specializing in a comprehensive array of services from cloud solutions to on-premise and hybrid infrastructures, we ensure our clients' IT systems are robust, secure, and efficient. Our passionate commitment to excellence, innovation, and client satisfaction makes us the go-to partner for IT solutions, managed infrastructures, and seamless IT helpdesk support.

Location:

White Marsh, MD (In-Office Position)

Role Overview:

As a Design Desk Coordinator, you'll embark on a transformative journey at the intersection of technology, sales, and client engagement. This entry-level role is perfectly tailored for recent college graduates eager to make a significant impact in the tech industry. You'll master the intricacies of client solutions, from hardware specifications to software integrations, setting the stage for a seamless transition into a pivotal technical support role within our team at the right time.

Essential Duties and Responsibilities:

Client Solutions Collaboration: Research and design hardware/software solutions to meet client project needs.

Sales Support Partnership: Aid our sales team in achieving targets through technical support and solution-oriented proposals.

Strategic Planning with vCIO: Assess client requirements, driving proposal generation and managing critical deadlines.

Procurement Mastery: Oversee equipment acquisitions, licensing, and warranty renewals to ensure project success.

Technical Savvy: Stay ahead of industry trends, maintaining expertise in our offerings and the wider tech landscape.

Relationship Building Mastery: Cultivate lasting connections with key clients and partners, establishing yourself as a trusted technical advisor.

Workflow Optimization: Harness the power of ConnectWise Sell and Manage to enhance proposal creation and project execution efficiency.

Efficiency Tools: Utilize ConnectWise Sell and Manage for streamlined proposal and project management.

Additional Duties and Responsibilities:

• Empower the sales team through targeted training on technical specifications and benefits.
• Showcase our solutions through compelling product demos and presentations.
• Pursue continuous professional development to ensure industry-leading expertise.
• Amplify Bmore Technology's presence through active participation in industry events.

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Technical expertise: Strong understanding of relevant technologies, products, and industry trends
• Analytical skills: Ability to assess client needs, identify pain points, and develop tailored solutions
• Communication skills: Exceptional verbal and written communication abilities for presenting proposals, explaining complex concepts, and addressing client inquiries
• Interpersonal skills: Ability to build and maintain strong relationships with clients, partners, and colleagues
• Problem-solving skills: Capacity to troubleshoot and resolve technical issues, providing effective solutions for clients
• Sales acumen: Understanding of sales strategies, techniques, and the ability to support the sales process
• Collaboration: Ability to work well with cross-functional teams, including sales, marketing, product development, and engineering
• Adaptability: Flexibility to adjust to changing market conditions, client needs, and new technologies
• Time management: Capability to prioritize tasks, manage deadlines, and work efficiently under pressure
• Act as vendor liaison: Foster relationships, enhance sales, and disseminate new product information to staff
• Continuous learning: Commitment to staying up-to-date with industry trends, emerging technologies, and relevant certifications

Educational/Previous Experience:

• A Bachelor's degree (completed or in progress) in Computer Science, Information Technology, or related fields.
• Experience in customer service, sales, or account management is beneficial.
• Familiarity with ConnectWise products is a plus.
• Industry certifications (e.g., Microsoft, SonicWALL, Cisco, CompTIA) are desirable.

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