Manager, Transformation, Ambulatory Quality & Patient Safety

Description:

Our team members are the heart of what makes us better.

 

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

 

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

 

Manages the Network Ambulatory Quality and Patient Safety Team (HMHMG Transformation/Practice Facilitation). This role will focus on managing the Practice Facilitation team in partnership with the Transformation Lead/Supervisor. This role will require In Practice observation of workflows to acquire a level of subject matter expertise on assigned Quality and Performance Improvement initiatives. This role will also take the lead on managing EMR workflows that are tied to quality and performance improvement initiatives for HMHMG. This work will include new workflows tied to our HMHMG specialty and Primary Care practices. This role will work closely with HMHMG Physicians/Practices and require flexibility in managing multiple competing priorities.

Responsibilties:

A day in the life of a Manager, Tranformation Ambulatory Quality & Patient Safety at Hackensack Meridian Health includes:

• Assures the work of the department is delivered in an accurate and timely manner.
• Develops, collects and analyzes data trends within Ambulatory operations and quality.
• Develops, implements and manages the quality and patient satisfaction activities for employed HMH physician practices.
• Guides the transformation of practices to Patient Centered Medical Homes and assures that all recognized homes continue to improve in partnership with the Transformation Lead/Supervisor.
• Participates in value-based contract management for the HMH employed practices.
• Monitors MIPS/MVP compliance and submits annual reports for employed ambulatory practice TINS across the Network.
• Maintain and or communicates with partner departments, the provider and practice alignment within applications essential to quality programs, including but not limited to; patient satisfaction (NRC), EPIC and MIPS/MVP and HEDIS scorecards, State Vaccination registry.
• Provides education and training to leaders and team members.
• Manages MIPS/MVP data collection, communication and submission requirements for employed practice TINs prior to deadline.
• Collaborative relationship with Population Health, Care Management and Value Based Care teams to meet the quality requirements of commercial contracts.
• Stays current on CMS and HEDIS clinical quality measure requirements and year over year changes to requirements.
• Works with medical leadership and manages the Ambulatory Quality program for all employed practices.
• Day to day management of the Network Ambulatory Quality team (e.g., transformation lead/supervisors, practice facilitators.
• People Management: Hire, develop, appraise, reward, manage, and retain a highly qualified team (Practice Facilitation, Clinical Informatics work). Motivate and mentor staff. Lead by example through appropriate participation and involvement in, and oversight of all department activities. Act as an agent of change to introduce new concepts of service and clinical workflows as needed.
• Develop meaningful initiatives to advance the quality program throughout the Network.
• Ensures compliance with clinical and operational quality initiatives.
• Utilizes key performance indicators to meet or exceed quality targets.
• Introduces, orients, educates and Implements quality and patient satisfaction processes for new practices across the Network.
• Provides guidance and education to practice providers and teams on the standards of PCMH/PCSP, value based contracts, ACO, and/or Clinically Integrated Network.
• Develop innovative process improvement to promote increased patient satisfaction and motivates practice leaders to achieve defined performance standards as evidenced by NRC performance scores.
• EPIC optimization to ensure accurate data collection.
• EPIC optimization to improve provider and team member flow.
• Develop and distribute reporting tools and dashboards to inform practices of their performance.
• Effectively addresses team members¿ work concerns or issues (for any team member who reports to this position).
• Maximizes likelihood of team member satisfaction through continuing education and forums for communication.
• Team member satisfaction scores are at target or above.
• Promotes professional and personal development among the team.
• Maintains good working relationships and exhibits leadership qualities in daily interactions.
• Develops/maintains the respect of corporate and community leaders for contributions to the success of the organization.
• Maintains effective working relationships with other teams, serving as a resource for accomplishment of organizational goals.
• Develops cooperative and supportive relationships with HMH and community leaders.
• Participates in professional organizations to promote professional growth and development. 33. Attending professional conferences, reading industry literature and participating in webinars to enhance knowledge of best practices in the industry.
• Maintains awareness of practice management issues of importance to the success of HMH.
• Prepares written reports on topics related to areas of responsibility, including Quality, EMR and other areas as assigned.
• Reports are professionally prepared with accurate information in an easy to understand format.
• Presentations are concise and informative for the targeted audience.
• Demonstrates the ability to collect, analyze and evaluate data from the organization and use results to develop and recommend improvement efforts.
• Is knowledgeable about benchmarking, trending, and root cause analysis.
• Develops strategies to streamline data collection and analysis.
• Works closely with IT teams to optimize and operationalize data collection and reporting from the EMR.
• Effectively plans, researches, and analyzes information for assigned projects and programs.
• Develops and coordinated actions plans to resolve problems or situations and resolves them accurately and timely.
• Assists in preparing accurate detailed specifications from which additional programs or projects can be developed.
• Manages and/or assists in the recruitment, development and supervision of team members.
• Creates and sustains an environment that fosters team member engagement.
• Establishes clear objectives tied to department and/or organizational strategic goals.
• Coaches, counsels and evaluates performance of direct reports.

Qualifications:

Education, Knowledge, Skills and Abilities Required:

• Bachelor's degree Nursing.
• 5 years healthcare experience.
• 5 years managing project's.
• Extensive knowledge of EMRs, healthcare regulations and accreditation, quality standards and patient safety.
• Knowledge of performance improvement methodologies, statistical principles, performance indicators and research methodologies required.
• Demonstrates advanced/proficient informatics analysis skills to plan, manage, problem solve, mitigate risk in the deployment of processes and transformations related. Ability to work independently with little direction. Able to prioritize work according to deadlines and organizational initiatives to produce assigned outcomes.
• Experience building relationships.
• Have highly developed oral and written communication skills and utilize professional assessment skills to refer and communicate information.
• Demonstrated experience in obtaining cooperation and support from a broad range of people and ability to work effectively across the network.

 

Education, Knowledge, Skills and Abilities Preferred:

• Background in Nursing or Clinical Informatics
• EMR Optimization
• Evaluating clinical workflows Practice staff than provider workflows
• NCQA PCMH CCE

 

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!