Certified Medical Assistant- Back Office

Summary: Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts.

Education/Certification:

Registered MA, Certified MA or current LPN.

Must have or be able to obtain CPR certification within 6 months.

Experience: Prior experience using computer software, preferably electronic medical records. Prior customer service experience preferred.

Essential Job Functions:

• Assist providers adequately and accurately with exams and procedures.
• Demonstrates the ability to carry out and complete providers orders.
• Conscientious of work area to include keeping exam rooms and equipment cleaned, stocked, and in working condition.
• Accurately administers medication and injections per provider orders
• Accurately documents necessary information in Electronic Medical Record System
• Operate office equipment according to manufacturer guidelines to include but not limited to: EKG, autoclave, pulmonaide/nebulizer, blood pressure cuff
• Prepares patient and exam room appropriately for exams, procedures, etc. making sure appropriate supplies are stocked
• Ensure smooth patient flow throughout the office by assisting in other areas when needed or as requested
• Documents and reports lab results on appropriate forms and in a timely manner
• Drawing blood, labeling specimens and completing orders in adherence with the guidelines of our accrediting body
• Adheres to infection control guidelines
• Maintains patient confidentiality at all times; adheres to all HIPAA guidelines
• Communicates effectively with patients in person and by telephone at his/her level of understanding
• Prepare forms and patient paperwork for provider review and signature
• Promotes positive public relations to patients, visitors, families, providers, and others
• Physical appearance and conduct is consistent with acceptable professional ethics and CPC standards
• Answers telephone by identifying person answering and assisting callers in a pleasant manner
• Screening, prioritizing, and returning patient calls according to office procedure
• Communicates effectively with patients and persons by telephone and give great attention to detail following those phone calls
• Maintains operations by following policies and procedures, reporting needed changes and making suggestions for improvement
• Ensure proper documentation.
• Performs other duties and responsibilities as assigned

Knowledge, Skills, and Abilities

• Knowledge of Electronic Medical Records
• Ability to type
• Ability to identify emergent medical situations
• Demonstrate positive customer service skills
• Ability to function in a fast paced work environment, multi-tasking
• Attention to detail

Equipment Operated: Will use basic office equipment such as a computer, printer, copier, and fax machine. Will also use medical equipment such as EKG, autoclave, pulmonaide/nebulizer, blood pressure cuff, etc.

Work Environment: Well lit medical office environment

Mental/Physical Requirements:

Must be able to lift at least 10 lbs.

Sitting 15% of the time

Standing/walking 85% of the time