Customer Care Representative

Customer Care Representative

US-CA-Fresno

Job ID: 2023-29418
Type: Regular Full-Time
# of Openings: 1
Category: Customer Care/Service
MCG - FNO - Fresno

Overview

Interfaces with homebuyer and trade partners to perform final orientations and diagnose, schedule and complete warranty service work.

Responsibilities

• Pre-walk home sites to provide punchlist for construction to delivery of home to customer; provide quality control of finished product.
• Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc.
• Coordinate with the Construction Department staff and trade partner in the completion of walk-through repairs within five (5) days.
• Schedule and supervise trade partner warranty repairs in homes after delivery to homeowner.
• Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days.
• Provide accurate and timely information to Customer Care Manager on progress and scopes of work.
• Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.
• Evaluate trade partner and product performance. Provide on-going information to Customer Care Manager as it relates to quality of workmanship and materials.
• Participate in emergency on call rotation service schedule.
• Work with Customer Care Manager on special projects as needed.
• Participate and attend department meetings.
• Keep accurate service request logs and documentation of all work performed.
• Perform all other duties as assigned.

Qualifications

• One (1) year of residential, customer care or construction field preferred
• High school diploma or GED preferred, but will accept equivalent work experience
• Valid driver's license
• Maintain regular attendance and punctuality relative to daily work schedule is required
• Excellent communication skills, verbal and written
• Basic skills in Microsoft Office
• Strong organizational and interpersonal skills
• Must be able to deal effectively with confrontational situations and maintain objectivity in public relations
• Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines
• Follow directions from a supervisor
• Understand and follow work rules and procedures
• Accept constructive feedback
• Team player

Physiccal Requirements:

Requires the ability to work eight hours per day in the confined quarters of a construction trailer, outside elements, the ability to operate a motor vehicle, read Plans, climb stairs, climb ladders, bend, stoop, reach, lift, move, and/or carry equipment which may be in excess of 50 pounds. Finger dexterity may be required to operate a computer keyboard and calculator.

FLSA Status: Non-Exempt

Life at Lennar!

Lennar recognizes our associates are the heart of the company's success. Learn new skills, build your path, and become an integral part of the Lennar Family.

Lennar associates will be eligible for many benefits in accordance with Lennar's policies and applicable plan terms, including:

• Health Insurance - Medical, Dental & Vision
• Vacation - up to 3 weeks of vacation per year upon hire
• Holidays, Sick Leave, & Personal Days
• 401(k) Savings Plan with company match
• Paid Maternity & Bonding Leave
• New Hire Referral Bonus Program
• Home Purchase Discount for Associates
• Associate Assistance Plan
• Everyone's Included Day
• This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.

General Overview of Compensation:

The *median base compensation for this position is estimated to be $23.00/an hour, subject to adjustment based on business-related factors including employee qualifications, geographic location, and operational considerations. Note: *The median amount may be greater or less than the average salary.

• This position may be eligible for performance-based bonuses as determined in the Company's sole discretion.
• This position may be eligible to earn additional incentives or bonuses pursuant to a written sales agreement provided after hire date.
• This position will be eligible for the described benefits listed in the above section.
• This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.

#LI-LL1

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Please see job description

PI238498312