Wellness & Membership Coordinator

Expected Outcome of Role: “As the Wellness & Membership Coordinator, you are a critical component to assisting individuals with behavior change in a healthier lifestyle through engagement, encouragement, coaching and meaningful connections. The ability to lead a team of peers, personally connect members to the Y and each other, be highly organized and possess quality character for collaborating with co-workers, members, associates, volunteers, donors and the general public will result in the excellence in service desired.

POSITION SUMMARY:

This is a great opportunity for an outgoing wellness professional with a passion for customer service, to grow into the YMCA. This position, in partnership with the entire branch leadership team, will direct efforts to increase member engagement, help members reach their health goals, support relationship building through program development and oversight for the YMCA. This position is responsible for implementing ongoing tactics to engage new and returning members, supporting each in their health and wellness goals through innovative programs and services.

The Wellness and Membership Coordinator will be responsible for building relationships with the community and is to actively report on facility usage and membership numbers. This position will be required to attend the employers new hire orientations and talk about the opportunity to belong at the facility. This position will be part of the Black Hawk County’s YMCA’s leadership team and will have responsibilities of such fitness classes, personal training, smart start appointments, chronic disease work, and member service. Improving the health and wellness of the community we serve and relationship building with members is a high priority, as is the impact it has on member retention. Participation in the Y’s Healthier Communities Initiatives and ongoing community collaborations is key to this position. The ideal candidate must have the ability to lead a team of wellness professionals and personally connect members to the Y and each other. This individual should possess leadership skills necessary to successfully communicate and engage with co-workers, members, associates, volunteers, donors and the general public.

This is an opportunity to join an energetic, mission-oriented team committed to improving health and strengthening community through youth development, healthy living and social responsibility. The YMCA offers enrichment and networking opportunities through its association with the YMCA Heartland Alliance.

ESSENTIAL FUNCTIONS:

• Uphold the mission of the YMCA, and demonstrate behaviors that reflect a determined, nurturing, genuine, hopeful, and welcoming nature.
• Serves as a role model and advocate of the YMCA Mission, Promise, Values and Voice.
• Grow current membership base from current 1400 units, to over 1800 membership units
• Implements health and wellness strategies that support the engagement and retention of existing members.
• Attending new hire orientation offered by the company to actively recruit new members to the wellness facility.
• Engages as a member service associate, creates member relationships, and delivers top customer care.
• Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
• Recruits, trains, develops, schedules and directs staff and volunteers as needed. Reviews staff performance.
• Responsible for teaching classes and developing small group and 1 on 1 personal training.
• Develop member incentive programs and challenges, as well as educational opportunities to encourage usage and participation at the facility.
• Develops and directs high quality wellness programs and services and member engagement which support branch and association mission, goals and strategies.
• Develops, manages and monitors the facility operating budget and meets or exceeds budget targets.
• Takes a role in the Annual Giving Campaign and ongoing volunteer and donor cultivation.
• Participates in staff meetings and/or related meetings.

POSITION QUALIFICATIONS:

We seek proven skills in the health and wellness field, fiscal management, program development, volunteer development and community partnerships. Candidate must be able to nurture a high-performing team of staff and volunteers focused on relationship-building and member involvement.

• Bachelor’s Degree or commensurate work experience in health/wellness preferred
• Major accredited fitness certification from reputable organization such as: ACSM, NSCA, or ACE
• Must be willing and able to work a flexible schedule, particularly evening and weekend hours
• Ability to develop and lead new member connection and education efforts such as orientations, group workouts, special events, etc.
• Excellent problem solving, organizational and communication skills
• Strong leadership and excellent customer service skills
• Ability to set the standards for and model exceptional member service and build a culture of member involvement and engagement in all staff
• A positive, can-do attitude and the ability to work creatively and independently or as part of a team
• Sound judgment and decision making as well as problem solving and interpersonal skills to relate to people of all socio-economic levels and diverse backgrounds
• Ability to provide facility tours, travel locally to meetings and stand for many hours at a time
• Proven competencies in connecting with an economically, socially and culturally diverse membership
• Proficiency in Microsoft Office
• A strong, experienced background in group fitness classes with Trainer Level or Instructor Level certifications in multiple disciplines, with the ability to teach classes, train instructors, and this staff group.

YMCA COMPETENCIES (Team Leader):

Mission Advancement: Models and teaches the Ys values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising.

Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance and support.

Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress.

Community: Ensures a high level of service with a commitment to improving lives. Takes an active role creating a culture where our members set goals and we partner with them to achieve their goals.

Inclusion: Works effectively with people of different backgrounds, abilities, opinions and perceptions. Champions inclusion activities, strategies and initiatives.

BENEFITS:

The Family YMCA of Black Hawk County maintains a strong commitment to training and professional development, and is recognized as a “Top Non-Profit.” An excellent benefits package is offered including Health with dental & vision options and 8% Retirement contribution paid by the YMCA. As a YMCA team member you will receive a community-wide family membership upon completion of New Employee Orientation, and steep program discounts.