Supportive Counselor / Case Manager

JOB PURPOSE: The Supportive Counselor / Case Manager coordinates and monitors the assessment, treatment planning process and follow-up for each client, and serves as an advocate and liaison for and on behalf of clients’ rights and benefits.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensures that all participants complete the individual plan for contracted mental health services.
• Facilitates community resource availability based on client needs (e.g., day program, guardians) to ensure maximum social integration.
• Evaluates, facilitates and monitors services and clients’ progress in relationship to established goals and objectives. Documents monthly in the medical record.
• Provides monthly monitoring overview and ensures that all services have been delivered and properly accounted for before submitting billings to fiscal office.
• Facilitates client benefits (e.g., SSI, Medicaid, SSB, Medicare).
• Reviews and coordinates with the team and provider on decisions involving client. Implements plan of action.
• Provides crisis intervention for assigned caseload.
• Maintains assigned medical records as required by medical record procedures.
• Provide supportive group and individual counseling services.
• Provides case management services when appropriate.
• Other duties may be assigned.

QUALIFICATIONS/EDUCATION/EXPERIENCE:

• Bachelor's degree in human services field.

COMPETENCIES:

• Decision Making.
• Ability to read, analyze, and interpret human service periodicals, professional journals, technical procedures and governmental regulations. Ability to write reports, business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
• Ability to calculate figures and amounts such as percentages, mean, mode and median.
• Ability to draw and interpret bar graphs.
• Ability to define problems, collect data, establish facts and draw valid conclusions.

PHYSICAL DEMANDS:

Physical demands described are representative of those that must be routinely met by and employee to successfully perform the essential duties of this position.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essentials duties.

• Ability to lift minimum 25 pounds.
• Ability to perform job responsibilities in a facility with multiple levels and without elevator or mechanical transportation.
• Operates a computer and keyboard.

WORK ENVIRONMENT:

This job operates in an outpatient facility environment. 

Our Mission

Centered in compassion and excellence, we serve to save lives while nurturing stronger and healthier communities for our persons served , employees, and families.

CORE VALUES: 

Moral, Ethical and Behavioral Guidelines

Family: OVP Health is proud to be a family-owned company. We hold ourselves to the highest standards: the family values that are passed from generation to generation. However, at OVP Health we also believe that our coworkers, our persons served  and our community are family. That means we will always treat you like family, no matter what health struggle you're facing. 

Quality: In an ever-changing health care industry, our commitment to consistent, high-quality care has been the same since day one. Our highly trained physicians and nurses are constantly striving to provide the latest, most advanced care and treatment to persons served . Our medication-assisted treatment program is fully accredited by CARF (Commission on Accreditation of Rehabilitation Facilities). In everything we do, our goal is to provide persons served  and their loved ones with the highest level of care possible.

Community: At OVP Health, we believe in giving back. And our commitment to improving the communities we serve doesn't stop at providing high-quality medical care. After work and on weekends, OVP Health employees can be found volunteering in the community, and we are proud to support a number of nonprofit groups in the areas we serve. 

Integrity: Ethical, responsible health care is a nonnegotiable at OVP Health. We treat our coworkers, our persons served  and our communities with honesty, truest and respect and hold ourselves to the highest standards of ethics and professionalism. Earning a patient's trust and loyalty is our greatest reward. 

EEO STATEMENT

OVP Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.  In addition to federal law requirements, OVP Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.  This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training.

OVP Health expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.  Improper inference with the ability of OVP Health employees to perform their job duties may result in discipline up to and including discharge.