Climbing Wall Staff

OUR CULTURE:

Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

POSITION SUMMARY:

Promote a positive, professional, and welcoming atmosphere by providing excellent customer service and supervision of participants while exemplifying our YMCA values. Enthusiastically greet participants while providing friendly and efficient service at Challenge Areas for the Y.

ESSENTIAL FUNCTIONS:

• Supervise Challenge Areas and their participants.
• Provide exceptional customer service to participants and their parents, guardians, and families.
• Be knowledgeable and adhere to Safety Policies, Procedures and Emergency Response Plans. Always keeping Safety at the forefront of your mind.
• Be diligent in observing participants, being aware of any potential conflict or behavioral issues before they arise. Be prepared to confront and deal with them before they escalate.
• Role model outstanding leadership, values, and code of conduct.

• Provide membership information and requirements in an accurate and courteous manner.
• Respond to participants' needs. Contact appropriate personnel when necessary. Handle complaints in a courteous manner. Effectively negotiate and resolve problems. Use appropriate forms to communicate concerns or praise.
• Perform maintenance tasks for Challenge Areas as needed.

QUALIFICATIONS:

• Must be 18 years of age or older.
• Must be capable of assisting others at heights above 20 feet.
• Experience leading or providing care for children is preferred.
• Mature, responsible, easy-going individuals with good communication skills.
• Must be able to interact with kids and adults in a positive manner, enthusiastic, flexible.
• Must be able to align with and demonstrate the YMCA four core values on a consistent basis.
• CPR Pro & First Aid Certification required within the first 30 days (training can be provided)

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee needs sufficient strength, agility, and mobility to perform essential functions and to safely supervise program activities.
• Ability to perform all physical aspects of the position for long periods of time, including walking, standing, bending, squatting, and kneeling.
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
• The noise level in the work environment is usually moderate to high.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.