Supportive Housing Specialist

Responsible for assisting clients secure safe affordable housing to help them maintain a stable community living environment of their choice.

Education/Qualifications:

• Associates Degree in Human Services Field
• High School Diploma, GED and at least two years of experience working in the Human Services field.
• Ability to thrive in an independent, self-guided manner
• Understanding of mental illness and co-occurring disorders, engagement strategies, wellness self-management,
• Working knowledge of services and community resources that will help the client to remain in stable housing.
• Aptitude for developing collaborative relationships with community partners
• Empathetic individual with the ability to demonstrate poise, tact, and diplomacy
• Strong oral and written communication skills
• Basic computer software knowledge (i.e., Word, Excel, Microsoft Outlook etc.…).
• Valid driver’s license, acceptable driving record with auto insurance coverage as defined by agencies carrier.

Key Job Functions:

• Searches for safe and affordable housing for client caseload in a timely manner.
• Assist client with the application process for SSI, SSD, DSS Medicaid, food stamps, section 8 housing and any other wrap around services that will help the client gain independence
• Provide support to the client with establishing and maintaining utilities.
• Assist clients in establishing the basic independent living essentials e.g., furniture, mattress, dishes, small appliances linens etc.….
• Coordinates moving needs of clients, as necessary.
• Assist the client when necessary to settle housing related disputes with the landlord.
• Schedules 1:1’s to facilitate direct contact with the client on at least a monthly basis for the purpose of reviewing their current living environment and monitoring their mental health status.
• Maintain adequate records and provider reports and statistics as requested by the supervisor.
• Documents all visits and client contacts in the client notebooks.
• Assist clients in the understanding of public transportation schedules and locations, transport client when necessary
• Coordinates treatment and emergency intervention when and if needed, to meet the needs of the client.
• Gathers all client income verification to determine stipends.
• Maintain complete and accurate client files including records on eligibility and statistical data as required by AH&D and funding sources.
• Regularly reviews client’s personal records and finances to assure continued compliance with program(s).

Arbor Housing and Development Expectations:

• Report to work on time and work your scheduled shift, except in cases of emergency.
• In the case of an emergency, contact your immediate supervisor and/or on call designee for guidance.
• Complete, clear, quality, integrity based and timely documentation for each client on your assigned caseload.
• Effectively discharge the key job functions of your job in accordance with Supportive Services rules and regulations, AHD Code of Conduct and Standard of Acceptable Behavior
• Support a Non-Discrimination/Anti-Harassment/Sexual Harassment free work environment, foster a respectful environment and refrain from unprofessional conduct as referenced in the Personnel Policy Manual

Physical Demands / Environment

• Bending, stretching, and standing for long periods of time
• Lift, push or pull 25 to 50 pounds.
• Client residence, remote and/or office setting at location assigned i.e., Hornell, Bath, Wellsville, Dansville, Elmira, or Corning

Hornell, NY