Customer Care Coordinator

Customer Care Coordinator

US-CA-San Ramon

Job ID: 2024-31881
Type: Regular Full-Time
# of Openings: 1
Category: Customer Care/Service
MCG - BAH

Overview

Welcome Home! Build your career with Lennar:

As one of the nation's largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult.

At Lennar, Everything's Included in our homes, and Everyone's Included on our team. Our Everyone's Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth.

Lennar's Core Values:

Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, trade partners, shareholders, and community.

The Customer Care Coordinator will be responsable for answering all customer care telephone calls and inquiries. Process and administer all customer care and quality assurance related paper work and information. Maintain customer care records and support department activities.

Responsibilities

• Prepare and distribute customer care lot files, walk-thru books, and related materials to project Customer Care Representatives (CCR's).
• Receive and process homeowner service requests in a timely manner per established policies, including settlement & releases and check requests.
• If required, maintain customer care work authorization's and back charges.
• Get supervisor approval on all C/C work authorizations and invoices.
• Obtain and distribute trade partner list for each community for use by customer care representative.
• Collect uptodate project C/C status information, input to computer and distribute weekly project report.
• Develop and/or maintain a filing system for projects and individual lots that permits quick access to all previous correspondence, and related data.
• Maintain inventory of customer care forms, walkthru books.
• Order office supplies for the C/C Department and customer care representatives.
• Assist customer care representatives with scheduling of trade partners and homeowner appointments, as required.
• Support customer care and/or construction staff as needed.
• Perform all other duties as assigned.

Qualifications

• Three (3) years customer service experience, preferably with a homebuilder
• High school diploma or GED required
• Intermediate skills in Microsoft Office
• Good organizational skills
• Minimum 50 WPM. Must be accurate for data entry
• Valid driver's license
• Good communication and interpersonal skills
• Must possess professional attitude to represent company in a positive manner
• Maintain regular attendance and punctuality relative to daily work schedule is required
• Understand and follow work rules and procedures
• Accept constructive feedback
• Team player

PHYSICAL REQUIREMENTS:

This is primarily a sedentary office position which requires the ability to occasionally bend, stoop, reach, lift, move and carry office supplies and materials weighing twenty-five (25) pounds or less. Finger dexterity required to operate a computer keyboard, calculator and telephone equipment. May operate a motor, vehicle.

FSLA STATUS: Nonexempt

Life at Lennar:

Lennar recognizes our associates are the heart of the company's success. Learn new skills, build your path, and become an integral part of the Lennar Family.

Lennar associates will be eligible for many benefits in accordance with Lennar's policies and applicable plan terms, including:

• Health Insurance - Medical, Dental & Vision
• Vacation - up to 3 weeks of vacation per year upon hire
• Holidays, Sick Leave, & Personal Days
• 401(k) Savings Plan with company match
• Paid Maternity & Bonding Leave
• New Hire Referral Bonus Program
• Home Purchase Discount for Associates
• Associate Assistance Plan
• Everyone's Included Day
• Student Debt Repayment Program
• This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.

General Overview of Compensation:

The *median base compensation for this position is estimated to be $33.47 an hour subject to adjustment based on business-related factors including employee qualifications, geographic location, and operational considerations. Note: *The median amount may be greater or less than the average salary.

• This position will be eligible for the described benefits listed in the above section.

• This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Please see job description

PI238441178