Installation Assistant-Manager/Supervisor

Installation Assistant Manager

Come experience a high-energy, fast-paced environment that is both competitive and rewarding. Learn about our Industry and soar with the support of a great team. We are looking for the best and brightest to join our Company. If you are highly organized, possess great follow and follow through skills and have a passion to lead projects while driving the highest level of service, Closets By Design is the place for you!

Closets by Design is well established and growing custom closet and home organizing company. We are currently looking to add a qualified Installation Supervisor/ Assistant Manager to lead installation personnel and provide support to ensure a high percentage of job completions.

The installation Manager will drive client satisfaction through high quality installations, superior communication, and tenacious follow-through. The ideal candidate must be an enthusiastic, motivated individual who enjoys a challenge and is able to multitask. You must be able to fill the position immediately to within 2 weeks.

Job Responsibilities

Assist Production/ Installation Manager in managing all aspects of the installation department. Responsibilities include managing and leading Installers and Installer assistants (helpers). Manage and schedule each installation and service project from start to finish. Interact with customers, designers, and the production department. The installation supervisor must place high emphasis on customer service and accounts receivable. 

Key Responsibilities

• Provides daily support to installation personnel.
• Schedules jobs and services to maximize install value potential.
• Provides training, coaching, counseling, and encouragement to installation team.
• Leadership and coordination of 5-7 installation personnel and fleet vans which are loaded and deployed daily to residential locations.
• Manages all aspects of installation department including managing and leading installers and installer assistants (helpers)
• Manages initial material load and accuracy, van deployment and arrival, complete installation, deposit collection, and ultimate customer satisfaction.
• Schedules and manages each installation and service project from start to finish.
• Interacts with customers, designers, and the production department.
• Places a strong emphasis on a high level of customer service and accounts receivables.
• Travels occasionally off-site to perform client surveys.
• Communicates management directives to field staff to ensure compliance.
• Follows up on customer satisfaction issues and drives resolution striving for 100% customer satisfaction.

Job Requirements

• Candidates should have 2-4 years of experience in product installation (which may include home improvement/building maintenance, appliance repair/installation, kitchen/bathroom installation as well as other closet/cabinet experience).
• Must be able to demonstrate superior customer service skills from prior work experiences.
• Basic computer knowledge
• Must be able to multitask and be highly organized.
• Skillful management ability to manage and develop people. 
• Good organization and communication skills.
• Job Type: Full Time

Ability to commute:

• Township of Chatham, NJ 07928: Reliably be able to commute to office from day 1 (Required).

Job Type: Fulltime

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.