Library Associate 3

Who We Are

Sumter County Library System drives connection and collaboration by providing library customers, resources, services, professional programming, and face to face support.

At the Sumter County Library System, you will have the opportunity to serve customers from both the leisure lifestyle of The Villages, FL and the Old Florida living of Sumter. The public library facilitates an atmosphere for all to receive inspiration and entertainment!

The primary responsibilities of the Library Associate 3 are conducted at the main public service point; the Circulation Desk. Library team members provide continuous customer service by creating library cards, checking out library books, movies, hot spots, and recreational supplies. Shelving books, placing reservation holds on library resources, handling fines/fees, processing lost materials, and problem solving customer accounts are daily transactions. The Library Associate 3 team member participates in the facilitation and physical set up of library programs, tours and outreach events.

The library team succeeds in providing each customer a positive experience as we participate in in-person collaboration and the recognition of each other's attributes and achievements.

Requirements

Who We Are Looking For:

An individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required

Lead, demonstrate, and provide excellent customer service by welcoming customers with a warm smile and a sincere greeting

Provide consistent and excellent customer service to all

Provide library customers entertainment, education, technology, and community through lending materials and supporting programs

Skillfully equip customers and team members with library information

Proactively educate and train customers and team members in an automated and technological environment

Must work on-site in the library

Must have a H.S. Diploma or GED required; Associate or Bachelor’s degree preferred

Punctual and regular attendance is required

Must have reliable transportation

Must be able to work Saturdays

Must be able to work as early as 8:00 AM

Must be able to work as late as 7:15 PM

Must have strong customer service skills

Must work well with diverse populations

Must be proficient at Alphabetization

Must be proficient in using app-based devices, computers, printers, fax machines, Microsoft Office, and office equipment

Must possess and demonstrate excellent written and oral communication, collaboration, and interpersonal skills

Must utilize considerable sound judgment, discretion and initiative in developing solutions

Physical Requirements

Must be able to frequently move from place to place within the location

Must be able to file and retrieve books and other items on high/low shelves

Must be able to lift, push, pull, hold, carry heavy boxes, books, and other equipment weighing up to 35 pounds

Must be able to work in confined spaces, walk, bend, stoop, reach, and climb

Must be able to sit for long periods of time

Must be able to maintain focus on assignments

The above position description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The position description may change or be supplemented at any time in accordance with business needs and conditions.

Benefits

Pay rate: $15.00 per hour

Vacation and Sick Leave

Paid Holidays

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k)

Life Insurance (Basic, Voluntary & AD&D)

Short Term & Long Term Disability

Family Leave

Training & Development

Wellness Resources