Front Desk Associate

Job Summary

Manages the day-to-day responsibilities associated with accommodating guests' arrivals, departures and requirements at the main desk of the establishment.  This position works a rotational schedule of 4 weeks on (living onsite) and 2 weeks off.

General Accountabilities

Greets, registers and assigns rooms to guests.

Issues room keys.

Collects credit card information and processes payments.

Answers incoming telephone calls.

Schedules, cancels and confirms reservations.

Transmits and/or receives messages.

Keeps records of occupied and vacant rooms and guests' accounts.

Confers with other staff members and departments to assist guests as needed.

Answers inquiries pertaining to hotel services.

Handles guest complaints or concerns.

*The company reserves the right to add or change duties at any time.

Job Qualifications

Education: High school diploma or equivalent

Experience: A few months to one year of related experience

Skills

Excellent verbal and written communication

Active listening

Service orientation

Coordination

Good time management

Social perceptiveness

Computer Skills

Bi-lingual preferred, but not required