Automotive Client Care Coordinator Service
•Today
Hours | Full-time |
---|---|
Location | Natick, Massachusetts |
About this job
Mercedes Benz of Natick has a fantastic opportunity to start a long and rewarding career for the right person! We are seeking a Client Care Specialist to work in our Service BDC department. This position will be responsible for handling Internet leads, inbound phone calls, and customer retention.
Immediate Opening Available.
Job Responsibilities:
- Receive inbound calls and internet leads and follow up with clients in a prompt, courteous manner, letting each customer know that they are our number one priority.
- Communicate with the prospective service clients until they are ready to set an appointment and visit the dealership to service the vehicle.
- Obtain customer information and keep accurate database.
- Maintain a dealership standard for response time.
- Set up service appointments with all customers with the focus that all customers are prospective long-term customers.
- Handle minor customer complaints and misunderstandings.
- Advise customers of parts ordered and make an appointment to have them installed.
Benefits Include:
- Health, dental, and life insurance
- 401(k) + match
- Flexible schedule
- Paid Time-Off
- Top-tier pay plan
- Computer & Internet skills required
- Positive, can-do attitude
- Team-oriented
- Call Center experience a plus.
- Leadership skill preferred
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Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 919357334 Posted: 2024-05-02 Job Title: Automotive Client Care Coordinator