Client Account Executive

Job Description

The Client Account Executive (AE) will be one of the primary day-to-day contacts for a luxury automotive client, as well as internal teams supporting various direct marketing programs. The AE will support the Account Supervisor and Account Director in leading the management and implementation of client programs and initiatives while ensuring timely and flawless program execution. Epsilon services supported include strategy, analytics, data, creative, email, digital and print production.

A successful candidate will:

• Participate in the development of strategic direct marketing plans/programs to meet client business objectives.
• Establish strong working relationships with clients and various internal and external partners as needed to support programs.
• Oversee implementation of assigned projects ensuring accurate, efficient and timely execution.
• Ensure that all client requests are handled in a timely manner.
• Develop an in-depth knowledge of the client's business and product lines to establish credibility with client.
• Monitor competitive activities and provide recommendations to client based on opportunities identified.
• Prepare Creative Briefs, lead the creative team in the development and execution of creative concepts, and provide insightful/relevant feedback.
• Manage client and internal approval processes.
• Supervise production activities to ensure accuracy and quality of printed materials. Review all print production proofs and provide mail sign-offs.
• Work with the internal proofreader to ensure accuracy of creative, copy, brand guidelines, client-specifics, product specifics, and legalese.
• Oversee email development related to a campaign, from creative through list management through programming and deployment (working with clients and internal team members).
• Manage all project timelines and project estimating, billing and invoicing on a timely basis as outlined in client agreement.
• Work with internal Analytics team
• Assist in training client and internal partners on client Retailer programs and services.
• Assist the Outside Field Team in growing our core business within our existing client base.
• Ensure optimal client feedback to Account Leaders, Sales Management or other departments with regard to: project requirements, enhancements, and success.
• Identify opportunities to increase the efficiency and profitability of internal agency processes and client programs.

In addition to the above, the Client AE is expected to:

• Provide timely, clear communications both written and verbally to internal and client teams.
• Help resolve program issues in a timely manner, and work closely with client to prevent future issues.
• Work well under pressure in a fast-paced environment.
• Be extremely organized and detail-oriented with the ability to multi-task and a passion for exceeding client expectations
• Possess the desire to grow professionally within the Epsilon/agency organization.
• Have a proven record for being a self-starter, proactive and requiring minimal direct supervision.

Requirements:

• College Degree Required
• Minimum 3-5 years' experience in marketing services with an emphasis on digital marketing, email and direct mail
• Excellent written and verbal communication skills
• MS Office expertise (Excel, Word, PPT, etc.)
• Work well under pressure in a fast-paced environment
• Be extremely organized and detail-oriented with the ability to effectively multi-task and a passion for exceeding client expectations
• Demonstrates eagerness to learn and grow in career
• Automotive experience a strong plus

Salary Range: $55,000.00 - $70,000.00

Additional Information

About Epsilon

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit epsilon.com.

When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

• Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
• Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog
• DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
• CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility

Great People Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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