Service Center Representative

SUMMARY

This position coordinates the movement of customer's materials from suppliers through our Service Center Network.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Identify / Process proper paperwork in order to confirm freight ; BOL must be update on Dock Tiles.

• Audit , Print loads & report them ready to carriers via Email (In case that load has not been picked up , X request needs to be send it) ; Proper paperwork needs to be attached on Drivers and need to make sure when paperwork been send via email .

• Check & Update google Docs in order to avoid loosing track and visibility for externals .

• AM Shift , Will be send Inventory routed to Planners and any other reports assigned ; Also AM Shift needs to report empties from Protrans Yard .

• PM Shift , Will be send Inventory and Work on any other reports assigned .

• Discrepancies & Damages should be reports via email .

• As Communication , special focus on Emails and also provide attention via Telephone .

• Coordinates Trailer loads and prepare any transloads based on instructions .

• Responsible for inter-company and intra-company communication.

• Utilizes computer techniques for analysis, simulation or information systems and documentation.
• Identifies and implements continual improvement initiatives to enhance the performance of the position, team, and company.

• Perform dock checks as assigned.

• Ensure all doc tiles are updated daily.

• Compliance with all safety regulations and communicates safety policies.

SUPERVISORY RESPONSIBILITIES

This job may require supervision of loading activities (varies by center).

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

three years to five related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of manager, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER SKILLS AND ABILITIES

To perform this job successfully, an individual should have knowledge of database software; internet software; inventory software; order processing systems; spreadsheet software and word processing software.

Bilingual English/Spanish is preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to type, handle, or feel and is required to talk. The employee is frequently required to reach with hands and arms. The employee is regularly required to stand or walk. The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision. Employees must be able to hear in order to perform their essential job functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.