Final Billing Coordinator

All applicants must apply online at www.bjwsa.org/jobs.

SUMMARY: Under general supervision, provides administrative support to the Revenue & Billing Supervisor, Customer Service and Accounting as needed. Duties involve final bill processing, processing refund batches, primary radio dispatcher, responding to customer issues, generating, distributing, and completing service orders, and sequencing new tap meters in a route, keying in meter readings and consumption information to customer accounts for final billing.

Duties include but are not limited to:

1. Responsible for all finals bill processing for the BJWSA service area.
2. Submit journals to Revenue & Billing Supervisor for review.
3. Processes and update all refund batches before sending to Accounting.
4. Primary radio dispatcher for South of the Broad field crews, North of the Broad field crews and Meter Technicians.
5. Works cohesively on a regular basis with the Meter Technicians, Customer Service and Field Operations to assist with billing procedures or answer billing questions. Researches grid maps for water and sewer line locations.
6. Performs various billing and customer service-related activities to include finalizing services as requested; preparing service orders (leaks, verify readings, etc.); calculating account adjustments and other billing changes as needed.
7. Remains aware of the meter-reading schedule, reviews meter readings, posts charges to customer accounts and assists in other areas as needed.
8. Closes service orders generated by Customer Service in conjunction with customer or internal needs, to include those tap service orders for our new meter technology or those internally generated in order to accurately prepare final charges for customers.
9. Assists the Customer Service Manager and Customer Service Support Leader with representative and account accuracy by providing auditing reports in regard to new account initiation and disconnection, as well as any data required.
10. Closes all new tap service orders to include sequencing them in a route, recording meter readings and logging this information into the Tap database. Maintains a bi-weekly report of open service orders and notifies the Field Operation Coordinators of open or incomplete service orders.
11. Generates and closes Hydrant and Construction meter service orders when those items are returned. Works closely with the Warehouse staff to make sure returned meters and accounts are accurately billed for any missing or broken parts.
12. Audit sewer inspection tickets to confirm that sewer services are present, and accounts are accurately billed in regard to initial inspections or re-inspections.
13. Works closely with accounting to ensure month end reporting is done timely and accurately.
14. Performs other duties as required within the scope of responsibility.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: Requires a high school diploma or equivalent, with vocation or technical school training in accounting, bookkeeping, customer service, or a related area. Must possess one year experience with a Utility Billing System and a minimum of two years’ experience in an accounting, cash handling, customer service or administrative position dealing with customers involving basic accounting or bookkeeping functions or any equivalent combination of education and experience that provides the required knowledge, skills and abilities. Possess proficiency with computer applications, must be able to operate a two-way radio, printers, copiers, facsimiles, 10-key calculator and postage meter. Possess excellent telephone and oral communication skills. Ability to perform routine arithmetic calculations.

CERTIFICATES, LICENSES, REGISTRATIONS: Must possess a valid driver’s license.

Data Conception: Requires the ability to compare and or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.

Interpersonal Communication: Requires the ability of speaking and/or signaling people to convey or exchange information. Includes the receiving of information and instructions from supervisor.

Language Ability: Requires the ability to read a variety of documents, reports, and other materials; must be able to type and/or prepare various documents and reports using the proper format, punctuation, spelling and grammar. Requires the ability to communicate with co-workers, supervisors, customers, etc. with poise, voice control, and confidence.

Intelligence: Has the ability to apply principles of rational systems such as customer service or accounting to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form.

Verbal Aptitude: Requires the ability to record and deliver information and to follow verbal and written instructions.

Numerical Aptitude: Requires the ability to utilize mathematical formulas; add and subtract totals; multiply and divide; determine percentages and decimals; and determine time and weight.

Form/Spatial Aptitude: Requires the ability to inspect items for proper length, width and shape.

Motor Coordination: Requires the ability to coordinate hands and eyes in utilizing equipment.

Manual Dexterity: Requires the ability to handle a variety of items, equipment, control knobs, switches, etc. Must have moderate levels of eye/hand/foot coordination.

Color Discrimination: Requires the ability to differentiate colors and shades of color.

Interpersonal Temperament: Requires the ability to deal with people beyond receiving instructions. Must be adaptable to performing under minimal stress when confronted with an emergency.

Physical Communication: Requires the ability to talk and/or hear (talking - expressing or exchanging ideas by means of spoken words; hearing - perceiving nature of sounds by ear.)

All applicants must apply online at www.bjwsa.org/jobs.