Assistant Service Manager

Wright Implement was established in 1936 on a farm in Harned, KY and has expanded to 15 locations throughout Kentucky and southern Indiana. We strive to provide the best choice of products and the highest level of service. Wright Implement is actively searching for an Assistant Service Manager for the Bowling Green, KY Service Department.

Purpose:

Manages turf service operations within the dealership to maximize return on investment by optimizing Turf Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Responsibilities:

• Develops, communicates, enforces and monitors effective Turf Service Department processes to ensure internal and external customer satisfaction
• Assists in the creation of annual Turf Service Department goals and budget, in alignment with the organization’s financial and operational objectives
• Assists in the development and execution of the Turf Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
• Assists in the coordination of customer clinics, field days, and related promotional events
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
• Schedules and assigns jobs and work areas to employees in the Turf Service Department according to their skills and knowledge
• Reviews repair orders for completeness and accuracy prior to customer billing; processes and closes repair orders in a timely manner
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Manages recruiting, staffing and employee development activities for employees reporting to this position
• Other duties as assigned by supervisor

Knowledge, Skills, Abilities, & Other

• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Ability to write and speak effectively to individuals and groups
• Ability to analyze and interpret internal reports
• Ability to work extended hours and weekends
• Familiar with John Deere and competitive products
• Basic understanding of financial principles relative to Service Department operations
• Excellent customer service skills

Requirements:

• 3+ years experience in Service Department or related operations
• High School Diploma or equivalent experience