Housing Case Manager

Housing Case Manager

Full-Time (Monday - Friday, variable)

$38,000/year

GENERAL STATEMENT OF DUTIES: Provides case management & advocacy for program participants of the agency housing programs. Must be able to maintain flexible schedule to ensure case management services provided to households.

ESSENTIAL RESPONSIBILITIES:

1. Completes participant intakes to determine eligibility; assists applicants with obtaining

required

documents and verifications. Provide resources and referrals to assist with security deposits

and/or

participant rental portions.

2. Attend all program participant lease signing appointments, and act as program advocate ensuring

participant understanding and compliance.

3. Works cooperatively with F&CS Property Management Department, area Metropolitan Housing

Authorities and miscellaneous other housing collaboratives.

4. Assures both program and leasing policies and procedures are followed.

5. Completes proper documentation and reporting procedures as needed to compile statistics,

resident information, and special projects.

6. Enters and maintains client information into HMIS, a state-wide database system, including but

not limiting to required annual household assessments.

7. Completes regular in-home visits and acts as agency liaison to ensure housing is clean, tidy and

meeting leasing requirements.

8. Provides active case management and advocacy including crisis intervention as appropriate.

9. Attends monthly staff meetings, all-agency meetings, countywide Prioritization meetings, and

other pertinent meetings within the community.

10. Drafts correspondence as needed to clients, property management, referral sources, etc.

11. Maintains active, organized and professional files on all program participants.

12. Identifies and reports problems or unmet needs to Program Manager/Director and/or Property

Management. Maintains records for all reported issues and/or work orders and follows up to ensure

timely resolve.

13. Complies with the agency policies and procedures, COA regulations, federal and state

requirements, and educational/certification/registry requirements.

14. Completes other tasks as assigned.

QUALIFICATIONS:

1. Ability to model open communication, fair and equitable treatment, and display caring and compassion.

2. Willingness to learn client centered model and conflict resolution; ability to manage crisis situations.

3. Knowledge of community services and supports.

4. Must possess Microsoft Word skills.

5. Valid Ohio Driver's License and ability to meet agency requirements for driving insurability.

6. Must be able to meet agency requirements for criminal back ground check (Ohio Bureau of Criminal Identification & Investigation).

MINIMUM EDUCATIONAL/LICENSURE REQUIREMENTS: Bachelor's Degree or pursuing a degree in

social work and/or related field, or equivalent experience. CPR/First Aid Certification preferred.

High School diploma or equivalent required.

MINIMUM EXPERIENCE REQUIREMENTS: Experience in crisis intervention and working with

populations that are homeless preferred.

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