System Analyst

The System Analyst’s role is to assist with core banking application monitoring, review, and maintenance. This includes troubleshooting applications, assisting with incident and problem management to prevent recurrence. The System Analyst is responsible for analyzing programs in support of upgrades, releases, and system requirements. This individual will apply proven communication, analytical, and problem-solving skills.

Responsibilities:

• Analyze and assess existing software and procedures
• Identify and learn software applications used and supported by the organization
• Recommend, schedule, and preform software improvements and upgrades
• Prioritize, schedule, and administer all instances where enhancements and defect resolution are required
• Liaise with network administrations, software administrators, and vendors to assist in resolving problems with problem or incident management.
• Field incoming problem tickets from end users to resolve application and software issues within servers, databases, and other mission-critical systems
• Run and monitor software performance tests on new and existing programs for the purpose of correcting errors, post testing upgrades, general debugging, and isolating areas for improvement
• Develop documentation and resources for service improvement plans and business continuity
• Proactively monitor and manage core banking services to eliminate any downtime
• Assist with planning and implementation of new software
• Participate and orchestrate monthly disaster recovery exercises as well as any roundtable discussions
• Analyze and verify requirements for completeness, consistency, and comprehensibility, feasibility, and conformity to standards
• Create process models, specifications, diagrams, and charts to provide direction
• Ability to be on-call, work after hours, holidays and/or weekends as needed to help with incident management, upgrades, vacations, illnesses, or support banks after system upgrades
• Other duties as assigned

Requirements:

• Strong attention to detail with the ability to execute multiple tasks
• Highly organized and willing to adapt to changing needs; flexible
• Proven experience with troubleshooting principles, methodologies, and resolution techniques
• Ability to think critically to define problems and develop effective solutions
• To travel for educational opportunities
• Minimum 2 years’ experience with software troubleshooting
• Understanding of Microsoft products, especially Word, Excel, OneNote, SharePoint
• Ability to work independently as well as with a team
• Dexterity of hands and finger to operate a computer keyboard or mouse, and to handle other computer components
• Sitting for extended periods of time

Hours:

8am to 5pm Monday through Friday

Must be flexible for training or covering for vacations when evening operator is unavailable from 10pm to 2am

Must also be flexible to support Banks on weekends for after hour support or software upgrades