Children Services Associate

The Twinsburg Public Library seeks a part-time Children Services Associate to provide excellent customer service to our valued patrons. Essential duties include answering reference and reader's advisory questions at the children's desk, signing patrons up for events and programs, and checking out materials to patrons. The successful candidate will develop and carry out activities for children ages 0-11, including regularly scheduled story times, and promote the Library's collection via displays and collection management. Our ideal candidate is enthusiastic, motivated, and willing to work as part of a dynamic team.

This position is scheduled for 20-24 hours per week and requires a flexible schedule including evenings and weekends. Hourly rate is $14-16 based on experience. Please apply to Children Services Manager Melissa Tallis.

MINIMUM REQUIREMENTS

• High school diploma or equivalent. Bachelor’s or Associate’s degree preferred (Education, English, reading and literacy, or childhood development majors preferred).
• Two or more years of experience in public libraries or in education.

CONDITIONS AT WORK

• Fast-paced environment that may require handling difficult customer service situations.
• Job is primarily performed indoors in a typical customer service setting and involves frequent close-up work, including use of a PC monitor.
• Employee may be scheduled to work evening and weekend hours, including Sundays; schedules may be altered depending on the needs of the Library. Employee will generally work two evenings a week and in a weekend rotation.
• Physical Requirements: Ability to regularly lift up to 25 pounds; ability to reach overhead and stoop to floor level; ability to operate standard office equipment.

KNOWLEDGE, SKILLS, AND ABILITIES

• Experience and comfort working with all ages, especially children 0-11.
• Experience and comfort working with parents and caregivers of children.
• Excellent customer service skills.
• Ability to work as part of a team, demonstrating initiative and creativity.
• Experience working with computers and technology, particularly Office 365, SharePoint, and use of common office equipment.
• Familiarity with library’s e-book platforms, databases, and consortia. Ability to teach and demonstrate use of these resources.
• Ability to keep records accurately.
• Ability to follow oral and written instructions.
• Knowledge of and familiarity with children’s literature, high interest areas and current trends in popular culture and education. Knowledge of youth materials in all media and formats.
• Knowledge of stages of growth and development of children.
• Strong organizational skills.
• Knowledge of library practices in regard to confidentiality, privacy, and equal access.