Hotel Front Office Manager

We’re in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now!Compensation:

$21 - $23 hourly

Responsibilities:

• Compile occupancy reports and financial information for the general manager
• Supervise current front desk staff and hire and train new staff to make sure they’re providing excellent customer service and implementing hotel policies
• Handle the front desk budget and order office supplies as needed
• Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
• Lead operations at the front desk and make sure guests have an exceptional stay

• The high-quality care, well-being and overall recognition of our guests. Making sure that each guest experience exceeds expectations. Interfacing with guests on a daily basis and resolving any concerns that may arise
• Directly oversee the Front Desk, Reservations, and Billing
• Responsible for the direct supervision of any above departmental employees while working in conjunction with the General Manager and Housekeeping Supervisor to ensure resolution to any and all employee-related challenges or concerns. All while adhering to the property and Lark Hotels policies
• Hiring, training, reviewing and disciplining departmental personnel. Ensure all employee paperwork is filled out and communicated appropriately
• Provide all daily, weekly and monthly departmental reports as required
• Maximize room revenue with strong selling practices. Provide creative thinking to constantly improve the Inn’s product and service. Maintain all rates, packages and promotions so that they are current and relevant online and in Clock
• Ensure the collection and accountability of all revenues that interact with the front desk
• Maintains effective and efficient communication between the Front Desk and all other departments, and ensures all relevant personnel have knowledge of groups and events
• Ensure Front Desk staff has a working knowledge of constantly changing promotions, rates, room and property descriptions
• Plan, design, and direct work, addressing complaints and resolving problems. Elevate employee performance through motivation, encouragement and timely and direct feedback
• Promote proper orientation, job and safety training
• Foster a positive and cooperative work environment between staff and management. Maintain effective and efficient communication across departments
• Maintain two weeks of departmental schedules. Practice fiscal responsibility in scheduling while always balancing the needs of the guests with hotel occupancies and labor budget
• Perform monthly inventories of supply needs and ensure that departmental supplies are always on hand and balanced to the needs of The Inn
• Control departmental operating expenses through good practice, awareness, and controls
• Proper maintenance, operation and training of all departmental systems including Clock, credit card terminal, printers, copiers, telephones and time-clock. Learn basic hotel maintenance in order to troubleshoot
• Communicate consistently with the GM and department heads on the status of operations and guest concerns
• Other duties as assigned by the GM and Lark Hotels
• 40 hours per week

Qualifications:

• Proficient bookkeeping skills, including experience with Microsoft Word and Excel, strongly desired
• 1 year of previous experience working in the hospitality industry
• Applicants must have a high school diploma or GED
• Possess excellent management skills, communication skills, and multitasking skills
• Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position

Minimum Requirements:

• Must be eligible to work in the United States of America
• Must be at least 18 years of age
• Excellent written and verbal communication skills, conveying information and ideas clearly
• Proficient in a Mac environment
• Proficient with Clock or similar Property Management System
• Knowledge of and ability to utilize Social Media to promote the property
• Strong analytical skills
• Be able to work with a variety of colleagues and guests
• Be able to take and give direction
• Must be neat, courteous, flexible and extremely detail-oriented
• Must enjoy and be able to meet the public with poise
• Ability to remain calm, courteous, and professional with demanding guests and in difficult situations
• Must be able to show initiative in job performance, including the anticipation of what needs to be done before it becomes necessary
• Must be able to meet deadlines
• A team player who is flexible and willing to help support the property and Lark Hotels goals and the ability to support other hotel room operations
• Ability to work a varied schedule that is dictated by our guest demand and may include evenings, weekends and holidays
• 2-3 plus years of experience in the hotel division with increasing responsibilities

Abilities Required:

• Frequent walking, bending, balancing, stooping, reaching, pushing, lifting, manual dexterity and repetitive motions
• Occasional stair climbing
• Know who to notify in case of broken equipment or unsafe/unsanitary conditions
• Manually handle/lift/carry product up to 25 pounds between knee and shoulders
• Must have bilateral fine manipulation of both hands which may be repetitive throughout shift
• May be vertically mobile for entire shift
• Schedule varies according to operational needs; may include early mornings, evenings, overnights, weekends, holidays, and split shifts
• Hazards include, but are not limited to stress, lifting injuries, exposure to unsanitary materials, slips, and tripping

About Company

Bluebird Lake Placid is one of the largest and newest properties in the Lark Hotel Group portfolio. Having re-modeled the old Summit Hotel into a minimalist, Scandinavian-Asian experience, the Bluebird Lake Placid is now well positioned to attract and retain high-volume transient and group businesses.

Meet people from all over the world who come to work for the most dynamic hotel group in town because they want to do something different and experience a bit of what it means to work for Lark while they’re at it. Huge growth potential in town and around the country.

Website: https://www.bluebirdhotels.com/hotels/lake-placid