Small Engine Shop Technician

ALCIVIA is growing and looking to add a full-time Small Engine Shop Technician at our Durand location. Are you looking for a company where work-life balance is respected, honest effort is rewarded, and your contribution is appreciated? You’re looking for ALCIVIA.

• If you don't have a resume, then you can still apply for this position by visiting our Careers page (https://www.alcivia.com/careers/) and complete the "General Application (No Resume)" application.

Pay Type: Hourly Rate, bi-weekly.

Work Location: 514 East Main Street, Durand, WI 54736

Work Schedule: 40 hours per week; Monday – Friday 8:00am to 4:30pm, including every other Saturday morning from 8:00am to Noon.

Benefits: Full-time benefit eligibility begins the 1st of the month following date of hire.

• Medical Insurance, Health Savings Account (with Employer contributions), Dental Insurance, Vision Insurance, Flexible Spending Accounts, Critical Illness Insurance, Group Accident Insurance, Group Hospital Insurance, Legal Shield, and ID Shield.
• 401K company match up to 6% and 100% vested day one.
• Paid Parental Leave.
• Paid Time Off, Paid Holidays, and Paid Volunteer Time Off.
• 100% Company-Paid Benefits: Short-Term Disability, Long-Term Disability, Life and AD&D Insurance, Employee Assistance Program.
• Company-Paid Training and Development Opportunities: Tuition Reimbursement, Certifications & Licenses, and more.
• Company Clothing Annual Allowance.

ALCIVIA is a leading, member-owned agricultural and energy cooperative located in Wisconsin and serving customers in Wisconsin, Minnesota, Illinois, and Iowa. We provide expertise, service, and products in the areas of agronomy, animal nutrition, energy, and grain, and have a full portfolio of options for competitive operating loans and input financing. Learn more at https://www.alcivia.com/

• Company Video: https://www.youtube.com/watch?v=EXksxCuX2Ak

Small Engine Shop Technician Essential Responsibilities:

The Small Engine Shop Technician serves our customers in a professional, courteous and efficient manner resulting in satisfied customers and repeat business. This position provides sales, service and repairs of small engines, farm tools and lawn and garden equipment.

Customer Service

• Promotes a customer-focused environment by providing friendly, courteous and helpful service that provides customers with desired products, services and experiences
• Greets customers entering the shop; thanks customers for their business after a sale
• Actively looks for ways to assist the customer; offers carry-out service when appropriate
• Communicates respectfully and effectively with customers and listens to their concerns
• Answers customer questions and resolves complaints in a timely and efficient manner
• Regularly practices suggestive selling by asking customers if they would like to include an additional purchase or recommending a product that might suit the customer

Sales and Marketing

• Builds business by increasing sales and market share
• Works with department manager to develop sales goals and action plans
• Meets regularly with manager to review sales results
• Demonstrates personal selling techniques
• Continually advances knowledge of products and services
• Understands and explains features and benefits of products and services offered
• Effectively communicates with customers, closes sales and takes orders

Inventory Control

• Accurately completes invoices for all products and services
• Ensures all product is accounted for and reports any discrepancies to manager
• Participates in periodic inventory
• Records all sales promptly and accurately according to company policy
• Performs merchandise returns and exchanges according to company policy
• Minimizes controllable expenses by following company guidelines regarding the handling of spoilage, breakage and items for shop use

Maintenance and Housekeeping

• Utilizes a preventative maintenance checklist to aid in preventing equipment failure
• Promptly recognizes and remedies equipment failure utilizing in-house repair before contacting an outside vendor
• Repairs and services small engines and lawn and garden equipment
• Maintains and cleans company-owned vehicles and equipment
• Performs repair work on shop machinery and equipment as needed
• Operates shop equipment and tools safely and efficiently following safety procedures
• Maintains a safe working area and keeps walkways clean of slip or trip hazards
• Follows company and location safety policies and promptly reports any and all accidents by employees, customers and vendors that occur on company premises
• Ensures that shelves and products are well organized, neat and tidy
• Maintains and cleans the shop, grounds and parking lot

Other Duties

• Reports to work for scheduled shifts, on-time, appropriately uniformed and ready to work
• Clocks in and out on the computer accurately for each shift
• Assists in other areas/departments as needed
• Participates in team and all staff meetings
• Accepts and offers feedback and suggestions openly and respectfully
• Accepts direction willingly and follows through with delegated tasks
• Learns and adapts to new tasks or situations quickly and cooperatively
• Identifies and makes suggestions for process improvements as necessary
• Cooperates and maintains open communication with manager and coworkers
• Promotes ALCIVIA by maintaining a positive attitude and professional image
• Establishes performance goals and works to achieve those goals
• Perform other duties as assigned

Small Engine Shop Technician Required Skills & Qualifications:

• High School diploma or GED is required
• 1-3 years of small engine/UTV mechanic experience is preferred
• Sales experience is preferred
• Valid Driver’s License is required
• Must be able to lift at least 75 pounds at any given time
• Effective communication, interpersonal and listening skills
• Sales and service focused mindset
• Mechanically inclined
• Basic mathematical skills
• Ability to read, interpret and follow instructions
• Ability to prioritize tasks
• Safety first mindset

Find your place in a positive, supportive atmosphere where opportunity is always growing, with a team that believes in its mission. Enjoy a job that grows along with you as your skills and talents evolve, while fueling the needs of your family, friends, and billions of others who depend on agriculture. Visit our Careers page to view all our current openings at https://www.alcivia.com/careers/

• ALCIVIA Locations: https://www.alcivia.com/connect/locations/