Passenger Service Agent- LRD International Airport

G2 Secure Staff is expanding and looking to add to the Passenger Service Agent operations in San Antonio International Airport .

Title: Passenger Service Agent

Pay Rate: $15.00hr

Job Type: Part Time

The Passenger Service Agent is responsible for meeting and greeting customers with tickets and assisting passengers as requested or required. Monitoring ticket counter & and self-service check-in queue activity and assisting with the ticketing and boarding process, gates, and baggage service. Actively participate in the Safety Management System (SMS).

What does a Passenger Service Agent do?

• Greet passengers, clients, and airline personnel in a courteous and professional manner.

• Reads and understands letters and numbers to accurately pre-screen passenger tickets and determine city destination/gate locations (International and domestic destinations) from reference documents.

• Provide general information to passengers and give directions and flight information.

• Utilize appropriate communications channels and maintain records, reports, and files as required.

• Provide technical guidance, interpret policies and procedures, and assist front-line employees in performing functional tasks.

• Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.

• Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities.

• Miscellaneous duties as assigned.

What skills are required to Join the Team?

• Must be 18 years or older.

• One (1) year Customer Service experience.

• Must submit to and pass a drug screen and background check.

• Must meet all requirements to obtain an airport SIDA badge and Customs Seal (if applicable), including successfully completing a background check and ten-year work history.

• Must have a reliable mode of communication and transportation.

Language Skills: Must be Bilingual in Spanish and English

• Ability to communicate effectively in the English language.

• Ability to read and interpret documents such as safety rules, operating and procedure manuals, and employee handbooks.

• Ability to effectively present information, including in written form, and respond to questions from passengers, managers, clients, customers, and the public.

• Must also possess and utilize effective listening skills.

Why G2:

• Healthcare Benefits

• PTO Paid Time Off Benefits

• Company Matched 401k Options

• Employee Discount Program

• Employee Assistance Program

G2 Secure Staff, LLC is a preferred provider of aviation support services to all major airlines in the United States. Based in Irving, Texas, G2 Secure Staff employs 11,000+ aviation professionals at 88+ U.S. airports, offering reliable aviation services, including ground handling, cabin cleaning, customer assistance, and security solutions, optimizing quality and efficiency for our clients.