Community Health Worker

Family Practice Center, P.C. is currently seeking a Part-Time (20 hours per week) Community Health worker in our Administration office in Selinsgrove.    This position will serve as a liaison between the patient, health services, and our community to facilitate access to quality services and health care.  Home support staff will be making visits to patients in their homes.  In person as well as computer and telephonic communication with patients, providers and staff.  Duties will vary based on patient needs.

Family Practice operates 40 office locations in 14 Central PA counties.  We offer a wide range of services including family medicine, pediatrics, counseling services, onsite lab and x-ray, and much more.  Family Practice offers a competitive total compensation package, as well as a comprehensive benefits package including medical, dental, vision, FSA, disability, life, and 401(k).  EOE

Duties/Responsibilities:

• Primary liaison between patient, social worker, discharge planning and chronic care management team, and providers.
• Organize and review medications in the home.
• Helping patients complete applications and other paperwork.
• Helping people understand their health condition(s) and develop strategies to improve their health and well being.
• Delivering health information using culturally appropriate terms and concepts.
• Linking people to health care/social service resources.
• Provide in person support in developing the skills necessary for integrating lifestyle changes into daily life.
• Reports potential risks for the patient to the healthcare team.
• Documentation in patients’ medical records after all interactions.
• Help patients get appropriate screenings and referrals for health and social services.
• Work alongside social worker/TOC/CCM nurses to track an individual’s progress toward meeting health goals.
• Reinforces prescribed medication regimes and treatments in accordance with the provider orders.
• Observes, records and reports patients’ conditions, family member interactions/ availability, and living environment.
• Works under the direction of Family Practice Center providers.

Required Skills/Abilities:

• Experience working with people of different cultures and socio-economic backgrounds.
• Lives in the community they also work in.
• Good knowledge of community resources.
• Great communication skills.
• Excellent people skills.
• Understanding of the healthcare system and how to help patients find necessary resources.
• Compassionate outgoing personality.
• Ability to communicate with patients, families, healthcare professionals, community agencies.
• Independent work and great organizational skills.
• Time management skills needed for a fast paced, busy working environment.
• Ability to understand and follow all HIPPA/privacy regulations.
• Reliable transportation and valid driver’s license.
• Exhibits core values and mission statement of the practice.
• Exhibits accountability for all their work.
• Exhibits and manages situations in a positive manner.
• Shows loyalty to supervisors and organization.
• Uses knowledge/judgement appropriately.
• Delivers great service consistently.
• Follows up on situations that are unresolved.
• Exhibits above average motivation/work ethic.
• Exhibits above average reliability.
• Exhibits above average professionalism.
• Communicates well with patients, staff, and peers.
• Demonstrates basic computer skills.
• Demonstrates the capability of making rapid and clinically accurate decisions based on evidence based practices.
• Demonstrates the ability to be confident, personable, self-motivated, and function with tact and poise in all situations.
• Exhibits adherence to all FPC policies and protocols.
• Acts as a team member for the welfare of the patient.
• Ability to recognize problems and recommend solutions.
• Ability to react calmly and effectively in emergency situations.
• Ability to interpret, adapt, and apply guidelines and procedures.
• Ability to communicate clearly.
• Ability to follow oral and written directions.

Education and Experience:

• Medical Assistant, Certified Nursing Assistant preferred.
• High School diploma or equivalent required.
• Previous experience preferred.

Physical Requirements:

• Sitting up to 4-8 hours per day.
• Walking up to 1-3 hours per day.
• Standing up to 1-3 hours per day.
• Lifting/pushing/pulling up to 30lbs.